Please use this identifier to cite or link to this item: https://rda.sliit.lk/handle/123456789/3307
Title: Enhancing Conversational AI Model Performance and Explainability for Sinhala-English Bilingual Speakers
Authors: Dissanayake, I
Hameed, S
Sakalasooriya, A
Jayasinghe, D
Abeywardhana, L
Wijendra, D
Keywords: Sinhala-English Bilingual Speakers
AI Model Performance
Explainability
Enhancing Conversational
Issue Date: 9-Dec-2022
Publisher: IEEE
Citation: I. Dissanayake, S. Hameed, A. Sakalasooriya, D. Jayasinghe, L. Abeywardhana and D. Wijendra, "Enhancing Conversational AI Model Performance and Explainability for Sinhala-English Bilingual Speakers," 2022 4th International Conference on Advancements in Computing (ICAC), Colombo, Sri Lanka, 2022, pp. 252-257, doi: 10.1109/ICAC57685.2022.10025153.
Series/Report no.: 2022 4th International Conference on Advancements in Computing (ICAC);
Abstract: Natural language processing has become essential to modern conversational tools and dialogue engines, including Chatbots. However, applying natural language processing to low-resource languages is challenging due to their lack of digital presence. Sinhala is the native language of approximately nineteen million people in Sri Lanka and is one of many low-resource languages. Moreover, the increase in using code-switching: alternating two or more languages within the same conversation, and code-mixing: the practice of representing words of a language using characters of another language, has become another major issue when processing natural languages. Apart from natural language processing, the explainability of opaque machine learning models utilized in chatbots has become another prominent concern. None of the existing modern chatbot development platforms supports explainability and relies on a performance score such as accuracy or f1-score. This paper proposes a no-code chatbot development platform with a series of built-in novel natural language processing, model evaluation, and explainability tools to tackle the problems of processing Sinhala-English code-switching and code-mixing natural language data and model evaluation in modern chatbot development platforms.
URI: https://rda.sliit.lk/handle/123456789/3307
ISBN: 979-8-3503-9809-0
Appears in Collections:4th International Conference on Advancements in Computing (ICAC) | 2022
Department of Information Technology
Research Papers - IEEE
Research Papers - SLIIT Staff Publications
Research Publications -Dept of Information Technology

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