Research Papers - Dept of Business
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Publication Open Access Beyond compensation: effect of employee benefits on job motivation, performance, and turnover intention(Cogent OA, 2026) Peemanee, J; Weerarathna, R; Issarapaibool, A; Boonlua, S; Rathnayake, NThis study investigates the influence of employee benefits on motivation, performance, and turnover intention within contemporary workplaces that increasingly emphasize employee well-being. Addressing a key gap in the literature, it employs Structural Equation Modeling (SEM) and analyzes data from 387 Generation Y and Generation Z employees in Small and Medium Enterprises (SMEs) in Thailand. The analysis examines how diverse benefit types influence employees’ motivation, performance, and decisions to remain with their organizations. The findings reveal a direct and positive link between employee benefits, enhanced motivation, and improved performance, which together significantly reduce turnover intention. Specifically, attraction and retention strategies, organizational support mechanisms, and a growth-oriented, well-being-focused environment emerged as critical factors in motivating employees and elevating their performance. Overall, the study demonstrates that strategically designed employee benefit packages—aligned with employee needs and workplace realities—foster engagement, productivity, and loyalty. This study contributes valuable insights for organizational leaders seeking to refine benefit systems and extends the academic understanding of the strategic importance of non-monetary benefits in promoting employee satisfaction and retention.Publication Embargo Exploring Food Waste Management Practices: Insights from a Coastal Hotel in Sri Lanka(University of Nigeria Department of Mass Communication, 2025-01) Panapitiya, C; Dias, A; Aluthge, K; Ahamed, A; Weligodapola, M; Rathnayake, NBackground: Food waste is immense, accounting for over one-third of worldwide food production for human consumption, totalling 1.3 billion tons annually. Additionally, Sri Lanka's estimated daily food waste is 4000 tons, with the hotel and hospitality sector responsible for a notable percentage. Therefore, it is essential to understand how this amount of waste is generated and what strategies are being employed to manage it. Objective: The research intends to identify the causes of food waste and understand the main waste generation points and food waste mitigation techniques employed within the hotel. Methodology: This exploratory study employs a qualitative approach to examine food waste management practices at a coastal hotel in Sri Lanka’s western province. Researchers used purposive sampling, semi-structured interviews with four key informants, and participant and non-participant observations. Thematic analysis was used to analyse the data. Results: The findings demonstrate that the hotel implements various food waste management techniques, including operational, quality, and standards elements. These techniques vary from internal initiatives to external measures. Conclusion: Effective practices can reduce the waste generated throughout the hotel's food supply chain. This will ultimately result in better economic, environmental, and societal outcomes. Unique Contribution: This research provides useful insights and lays the groundwork for future research by addressing this timely issue prevailing within both the local and global hotel industry. These findings can be applied to other settings, such as households, retail, and emerging hotels and resorts.Publication Open Access How effective are incentives in driving green behavior? Analyzing monetary and non-monetary incentives in the hospitality industry(Cogent OA, 2025-09-16) Dilmi, K.A; Sannasgala, S; Weerarathna, R; Rathnayake, N; Pitipanaarachchi, S.M; Dushmanthi, N; Rajapakse, VThis study employs a cross-sectional survey of 383 Sri Lankan hospitality employees to examine the impact of monetary and non-monetary incentives on Green Employee Behavior (GEB). Using Structural Equation Modeling (SEM), the study tested relationships between incentives and workplace sustainability actions, distinguishing between in-role and extra-role behaviors. Findings show both incentive types significantly enhance GEB. Monetary rewards, explaining 36.3% variance, primarily drive compliance with green policies, whereas non-monetary rewards exert a stronger influence on voluntary, value-driven behaviors that build long-term green culture. These results highlight the complementary role of incentives: monetary rewards secure short-term adherence, while non-monetary rewards foster sustained commitment to environmental practices. The study provides practical guidance for managers and policymakers in designing dual-incentive strategies that balance immediate compliance with enduring green engagement. By integrating such schemes, hospitality firms can reduce their environmental footprint and align with broader sustainability goals. Beyond managerial implications, the study adds to the growing literature on workplace sustainability by empirically demonstrating how incentive structures distinctly shape in-role and extra-role green behaviors. This evidence emphasizes the importance of tailoring incentive programs to nurture both compliance and proactive contributions to organizational sustainability.Publication Embargo Shadows on the ivory tower: the unseen scars of academic bullying in South Asia(Emerald Publishing, 2025-08-18) Jayasinghe, P.S.K; Kevitiyagala, L; Joshep, K; Rajapaksha, S; Illangamtilake, K; Rathnayake, NPurpose Workplace bullying (WB) is increasingly recognised in academic literature. This study aims to investigate the relationship between WB and turnover intentions among academics in Sri Lanka’s higher education sector, focusing on the mediating role of supervisor support (SS). Design/methodology/approach Data were collected via a structured questionnaire from 346 academics using simple random sampling. Structural equation modelling using Smart PLS was used to test the hypothesised relationships. Findings This study reveals a strong positive relationship between WB and employee turnover intention, indicating that academics subjected to bullying are more likely to consider leaving their institutions. Furthermore, SS significantly mediates this relationship, emphasising its role in mitigating the adverse effects of bullying. Research limitations/implications The cross-sectional nature of this study limits the ability to capture long-term dynamics. Future research should incorporate longitudinal or qualitative approaches to explore additional mediating or moderating factors. Originality/value This research fills a critical gap in the literature by focusing on the underexplored Sri Lankan higher education sector, which has received limited scholarly attention. In contrast to prior research that focused on developed nations and other industries, this study provides new insights into the types and impacts of WB in academic institutions. It also underscores the value of SS and offers practical recommendations for creating supportive and retention-friendly work environments.Publication Open Access Bridging the chatbot connection: the role of AI-driven chatbot affordances in e-commerce purchase intentions(Emerald Publishing, 2025-10-05) Yatawara, K.M.B; Sampath, T; Kalupahana, P.L; Rathnayake, S.O; Jayasuriya, N; Rathnayake, NPurpose – This paper explores how AI-driven chatbots, using social support and affordance theories, influence consumer behavior and purchase intentions (PIs) in e-commerce, addressing challenges like limited understanding and security concerns. Design/methodology/approach – A quantitative study was conducted to collect data from 385 customers who had interacted with AI-driven chatbots on e-commerce platforms. Purposive sampling was employed to ensure the relevance of the respondents. Partial least squares-structural equation modeling (PLS-SEM) analysis was performed using SmartPLS 4 to test the hypothesized relationships and analyze the data. Findings – The results show a small direct effect of chatbot affordances on PI, with stronger indirect effects via customer satisfaction (CS) and trust. Notably, trust does not directly influence PI, suggesting a reliance on word-of-mouth. Customer engagement (CE) plays a minor mediating role, highlighting the importance of emotional and experiential factors. Originality/value – This pioneering study within the Sri Lankan context addresses the underexplored area of AI-driven chatbots and their influence on PI. Additionally, the study provides nuanced insights into the mediating mechanisms of CS, trust and engagement in the relationship between chatbot affordances and PI.Publication Embargo Unveiling the Current Extent of the Gig Economy Engagement in Developing Asian Countries(University of Nigeria Department of Mass Communication, 2025-05-21) Dilmith, C; Jayathilaka, R; Jayalal, S; Devhara, T; Rathnayake, N; Jayasuriya, NBackground: The gig economy, driven by technological advancements, has shifted the labour market from traditional jobs to mainstream freelance and contract work via online platforms. Statistical evidence highlights the importance of examining gig economy engagement in developing Asian countries, which are key contributors to global platforms. Objective: This study sought to systematically analyse the rise of gig economy engagement in developing Asian countries and its implications for the future of work while providing insights for platform users. Methodology: This study was conducted in accordance with the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines, drawing on past research and numerous reliable resources from 1999 to 2024. Results: Findings reveal a growing research focus on the gig economy, particularly since 2016, with a significant increase in publications from 2019 to 2024. This highlights gaps in understanding gig workers' well-being, including stress, quality of life, and gender-specific barriers. Conclusion: Scholars must pay adequate attention to the expanding contributions of the gig economy, considering its potential to reshape workforce dynamics and drive economic innovation. Unique contribution: This study presents a graphical representation that illustrates the evolution of existing scholarly contributions, highlighting key gaps that require further exploration, and emphasises the vital importance of investigating this area. Key Recommendation: Policymakers need to focus on adopting a fair work framework while addressing the underexplored areas of gig workers' experiences and challenges to foster equitable and sustainable growth of the gig economy in developing Asian countries. © 2025, University of Nigeria Department of Mass Communication.Publication Open Access Identifying the causes of adolescent malnutrition in Nuwara-Eliya District, Sri Lanka(Nature Research, 2025-05-06) Nandajeewa, S; Aluthwatta, S; Weerarathna, R; Rathnayake, N; Rajapakse, V; Wijesinghe, N; Liyanaarachchi, TMalnutrition, a persistent illness, significantly reduces fat, muscle and bone levels, harming internal organs. The economic crisis in Sri Lanka has led to widespread malnutrition among children, including adolescents experiencing growth spurts. This study identifies factors influencing malnutrition in grade 10 pupils in the Nuwara-Eliya District, with the highest rates of malnutrition and also a multicultural area with many estate sector residents. Using a cross-sectional, quantitative approach, the data was collected from 379 respondents via a Likert scale questionnaire. Structural Equation Model (SEM) analysis was conducted using Smart PLS 4.0. Key findings indicate that environmental factors, such as access to clean water and sanitation, significantly influence adolescent malnutrition. A comprehensive strategy incorporating education, healthcare, and environmental improvements is essential for this. Ongoing observation, community engagement, and cooperative tactics are crucial for sustainable solutions. Addressing environmental issues and promoting a holistic approach to health education and infrastructure improvements are vital to combat adolescent malnutrition in vulnerable populationsPublication Open Access Beyond compensation: effect of employee benefits on job motivation, performance, and turnover intention(Cogent OA, 2025-12-31) Peemanee, J; Weerarathna, R; Issarapaibool, A; Boonlua, S; Rathnayake, NThis study investigates the influence of employee benefits on motivation, performance, and turnover intention within contemporary workplaces that increasingly emphasize employee well-being. Addressing a key gap in the literature, it employs Structural Equation Modeling (SEM) and analyzes data from 387 Generation Y and Generation Z employees in Small and Medium Enterprises (SMEs) in Thailand. The analysis examines how diverse benefit types influence employees’ motivation, performance, and decisions to remain with their organizations. The findings reveal a direct and positive link between employee benefits, enhanced motivation, and improved performance, which together significantly reduce turnover intention. Specifically, attraction and retention strategies, organizational support mechanisms, and a growth-oriented, well-being-focused environment emerged as critical factors in motivating employees and elevating their performance. Overall, the study demonstrates that strategically designed employee benefit packages—aligned with employee needs and workplace realities—foster engagement, productivity, and loyalty. This study contributes valuable insights for organizational leaders seeking to refine benefit systems and extends the academic understanding of the strategic importance of non-monetary benefits in promoting employee satisfaction and retention.Publication Open Access Factors influencing migration intention of undergraduates in Sri Lanka: ‘About more than employment(Elsevier Ltd, 2026-01-26) Marawila, R; Weerarathna, R; Rathnayake, N; Guruge, R; Wehella, B; Udugahapattuwa, T; Weligodapola, MThe objective of this study is to examine the factors influencing Sri Lankan undergraduates' intention to migrate. Persistent economic, social, and political challenges have driven many youngsters and professionals to leave their Country of Origin (COO). The economic collapse triggered by COVID-19 further intensified this trend, leading to a sharp increase in outward migration. Recently, a growing number of Sri Lankan undergraduates and skilled professionals have expressed a strong desire to relocate abroad, often immediately after completing secondary education. For this study, a sample of 385 undergraduates from state and non-state universities across Sri Lanka was analysed. Given the national concerns of brain drain and shortages of trained and skilled workers, the study specifically focused on understanding undergraduates' aspirations to migrate. Structural Equation Modeling (SEM) was applied to identify and test the variables influencing migration intentions within the Sri Lankan context. The findings provide a holistic picture of the drivers of undergraduate migration. These carry important implications not only for students but also for policymakers and Higher Education Institutions (HEIs), by informing policies and strategies that could encourage young people to realise their potential within Sri Lanka rather than abroad.Publication Embargo THE PERSPECTIVES OF UNIVERSITY ACADEMICS ON THEIR INTENTION TO PURCHASE GREEN SMARTPHONES IN SRI LANKA(Informing Science Institute, 15 June 2023) Janak, P; Kumarasinghe; Huang, Q; Rathnayake, NAim/Purpose Most people use their phones for work and communication. Businesses today require sustainable mobile phones to limit the environmental impact of mobile phones. According to the Environmental Protection Agency (EPA), a green product uses less energy. Green smartphones need low radiation emission, are made from recyclable materials, and are designed to last longer than typical smartphones. Further, the manufacturing process needs to have a low environmental impact. The present study aims to identify the influence of variables (such as Green Awareness, Environmental Concern, Altruism, and Willingness to Pay) on green smartphone purchase intention among academics in the Sri Lankan higher education sector. Background With the swift technological advances, almost everyone has begun to use smartphones. Simultaneously, smartphone manufacturers have begun to release cutting-edge smartphone models to the general public. As a result, it has generated a significant amount of e-waste for the environment. As a result, therefore, the sustainability of green smartphones has become a major societal concern in the developed world, but this is not yet true in the developing world Methodology The study used a qualitative research method in which the authors attempted to acquire primary data by conducting in-depth interviews with academics from the Sri Lankan higher education sector using a semi-structured interview guide. Eight interviews were conducted, audio recorded, and word-to-word transcribed for content analysis. Researchers used content analysis to determine the presence, meanings, and linkages of specific words, themes, or concepts. Contribution The findings provide important environmental insights for smartphone makers and society, such as introducing waste reduction programs and energy-saving practices and creating awareness among people to change their consumption patterns. The study will provide valuable insights into the green smartphone phone purchasing intentions of academics in a developing country, especially helping green smartphone producers and marketers construct effective tactics with the insight of the current study based on university faculty members’ viewpoints. Findings The current study’s findings revealed that academics acknowledge the need for environmental protection with an awareness of the green concept and environmental concerns. According to the interviews, most participants intended to move from their present smartphone to an ecologically friendly phone, as they explained on altruism. This implies that even academics in underdeveloped countries are worried about environmental issues and have shown a more robust understanding of these issues and how environmentally aware individuals’ activities may assist the earth’s sustainability. Further, academics have a willingness to pay for a green smartphone. Recommendations for Practitioners Academics prioritize environmental conservation when making purchases. This implies that manufacturers and enterprises should focus on developing and innovating more environmentally friendly products. Recommendations for Researchers Using only academics as a sample approach is severely limited if the study’s population comprises people with various qualities. Nevertheless, this study presented only four independent variables, and more factors impacting green smartphone purchasing intention may exist. As a result, it is proposed that future research consider other factors. Impact on Society It was discovered that most participants displayed altruism in their product purchases, implying that policymakers must strengthen the moral practice of concern for the welfare and happiness of other humans, even in developing countries. Future Research A further in-depth study focusing on many perspectives, such as limits and motivations for purchasing green products in various socioeconomic groups with varying moderating factors such as gender, education, and rural-urban, would be advantageous. Individual (emotions, habits, perceived behavioral control, trust, values, personal norm, knowledge) and situational (availability, product attributes, subjective norm, brand, eco-labeling) variables should be included in future research