Research Papers - Dept of Business

Permanent URI for this collectionhttps://rda.sliit.lk/handle/123456789/1668

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    Determinants of student satisfaction in private universities: examining the impact of academic staff quality
    (Emerald Publishing, 2025-02-14) Wisenthige, K; Pathirana, U; Perera, B; Wijesinghe, K; Wijethunga, A
    Purpose: The study utilized a quantitative approach to investigate student satisfaction, focusing on the lecturers’ knowledge, quality of delivery, student support and evaluation. The population included second- to fourth-year undergraduates, data from a sample of 600 were collected through a structured questionnaire using stratified random sampling and analyzed using structural equation modeling (SEM). Design/methodology/approach: The aim of this study is to examine the various dimensions of academic staff quality that affect student satisfaction within a selected private higher educational institute in Sri Lanka, providing a clear understanding of the dimensions of academic staff quality and recognizing the important role of the said dimensions in shaping the educational experience of the students. Findings: Results revealed that effective support for students, lectures’ broader knowledge, quality of delivery and quality of evaluation were significant predictors of student satisfaction and that they are crucial indicators of how strong the impact of the academic staff is in contributing to overall undergraduate student satisfaction. Originality/value: This study filled a gap in higher education research in Sri Lanka by offering empirical evidence on the impact of academic staff quality on satisfaction among students in private universities. It serves as a valuable reference for those exploring higher education concepts, providing a novel understanding of the influence of the key component of academic staff quality.
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    Shadows on the ivory tower: the unseen scars of academic bullying in South Asia
    (Emerald Publishing, 2025-08-18) Jayasinghe, P.S.K; Kevitiyagala, L; Joshep, K; Rajapaksha, S; Illangamtilake, K; Rathnayake, N
    Purpose Workplace bullying (WB) is increasingly recognised in academic literature. This study aims to investigate the relationship between WB and turnover intentions among academics in Sri Lanka’s higher education sector, focusing on the mediating role of supervisor support (SS). Design/methodology/approach Data were collected via a structured questionnaire from 346 academics using simple random sampling. Structural equation modelling using Smart PLS was used to test the hypothesised relationships. Findings This study reveals a strong positive relationship between WB and employee turnover intention, indicating that academics subjected to bullying are more likely to consider leaving their institutions. Furthermore, SS significantly mediates this relationship, emphasising its role in mitigating the adverse effects of bullying. Research limitations/implications The cross-sectional nature of this study limits the ability to capture long-term dynamics. Future research should incorporate longitudinal or qualitative approaches to explore additional mediating or moderating factors. Originality/value This research fills a critical gap in the literature by focusing on the underexplored Sri Lankan higher education sector, which has received limited scholarly attention. In contrast to prior research that focused on developed nations and other industries, this study provides new insights into the types and impacts of WB in academic institutions. It also underscores the value of SS and offers practical recommendations for creating supportive and retention-friendly work environments.