SLIIT Business School-Scopus
Permanent URI for this collectionhttps://rda.sliit.lk/handle/123456789/4895
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Item Embargo Digital Pathways in Smart Tourism: A Systematic Literature Review on Key Drivers of Travelers' Decision-Making(Institute of Electrical and Electronics Engineers Inc., 2025) Karunaratna, D; Senevirathne, C; Fernando, K; Peksha, P; Jayasinghe, P; Samarakkody, TThis study systematically investigates how digital components including information reliability, accessibility, cost efficiency, virtual reality and mobile adoption influence travelers' preferences in smart tourism. To do this, the study utilizes the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) framework to aggregate evidence from across the globe - showing both regional technology disparities, and a variety of different methodological approaches. In developed countries, technology integration is quite strong while developing regions face constraints of finance and infrastructure. These tech-centric factors are important to traveler decision-making, as indicated by the review; however, greater coverage of understudied regions is needed. The resulting insights provide the basis for targeted and holistic solutions to improve tourism services for the benefit of policymakers, industry practitioners and academics.Item Open Access How E-commerce Succeeds: The Role of Information Systems in Boosting Customer Satisfaction(Institute of Electrical and Electronics Engineers Inc., 2025) Pathirana, S.L; Pathirana, S.J; Boyagoda, G.S.B; Thalagala, S.M.K; Wisenthige, K; Aluthwala, CThe rapid growth of e-commerce has revolutionized consumer behavior, especially among Millennials and Generation Z, who increasingly rely on online platforms for their purchases. This paper shows the impact of information systems success on individual performance outcomes in e-commerce, focusing on the DeLone and McLean information system success model and its three key dimensions: system quality, information quality, and service quality. A quantitative survey method was employed to gather data from e-commerce users in the western province of Sri Lanka, which is an economically developed region where Millennials and Generation Z are highly engaged with international and local e-commerce platforms. The study uses PLS-SEM to identify that system, information, and service quality significantly increase customer satisfaction and thereby improve individual performance in e-commerce. The study will address the significant research gap in Sri Lanka, where the rapid growth of e-commerce has not been adequately studied in terms of the impact of information and individual outcomes