SLIIT Business School-Scopus

Permanent URI for this collectionhttps://rda.sliit.lk/handle/123456789/4895

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    Voice from the Control Room : Government Officials' Perspectives on How Politics, Funding and Technology Shape Sri Lanka's Transport Future
    (Institute of Electrical and Electronics Engineers Inc., 2025) Bandara, S; Perera, Y; Premathilaka, H; Wijethunga, J; Karunarathna, N; Dayapathirana, N
    The daily struggles of Sri Lanka's public transpo rtation system affect millions of lives, yet the voices of those who run it often go unheard. This study spoke with eight senior government officials from the National Transport Commission and Ceylon Government Railways to uncover what happens behind the scenes. Through detailed interviews, three main problems weighing on their minds were identified: political interference disrupts their work, money shortages block necessary improvements, and finally, worker satisfaction has hit rock bottom. Many transport workers feel stuck with low wages and unclear career paths, which makes it hard to keep services running smoothly. However, it is not all about bad news. These officials shared smart ideas about fixing issues, from better resource management to innovative technology implementation that could help riders track their buses and trains. They believe Sri Lanka's public transport can improve with the right changes. This research study goes beyond just listing problems - we talked to people who live these challenges every day and know what needs to change. Their stories show that improving public transport is not just about new buses or trains; it is about supporting the people who keep everything moving, listening to what riders need, and Equipping transport workers with the required equipment to perform their jobs well.
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    How E-commerce Succeeds: The Role of Information Systems in Boosting Customer Satisfaction
    (Institute of Electrical and Electronics Engineers Inc., 2025) Pathirana, S.L; Pathirana, S.J; Boyagoda, G.S.B; Thalagala, S.M.K; Wisenthige, K; Aluthwala, C
    The rapid growth of e-commerce has revolutionized consumer behavior, especially among Millennials and Generation Z, who increasingly rely on online platforms for their purchases. This paper shows the impact of information systems success on individual performance outcomes in e-commerce, focusing on the DeLone and McLean information system success model and its three key dimensions: system quality, information quality, and service quality. A quantitative survey method was employed to gather data from e-commerce users in the western province of Sri Lanka, which is an economically developed region where Millennials and Generation Z are highly engaged with international and local e-commerce platforms. The study uses PLS-SEM to identify that system, information, and service quality significantly increase customer satisfaction and thereby improve individual performance in e-commerce. The study will address the significant research gap in Sri Lanka, where the rapid growth of e-commerce has not been adequately studied in terms of the impact of information and individual outcomes