MSc in Information Systems
Permanent URI for this collectionhttps://rda.sliit.lk/handle/123456789/2481
Students enrolled in the MSc in Information Systems programme are required to submit a thesis as a compulsory component of their degree requirements. This collection contains merit-based theses submitted by postgraduate students specialising in Information Systems. Abstracts are available for public viewing, while the full texts can be accessed on-site within the library.
Theses and Dissertations of the Sri Lanka Institute of Information Technology (SLIIT) are licensed under a
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Publication Open Access AI-DRIVEN SELF-HEALING TEST AUTOMATION FOR ENTERPRISE SOFTWARE SYSTEMS(Sri Lanka Institute of Information Technology, 2025) Jinarathna, H. D. R. J.Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) platforms are backbone tools for today’s businesses, helping teams around the company work together efficiently. But because these systems are huge and always changing, testing them gets tricky. Methods we’ve traditionally used—whether having testers run scripts by hand or running automated scripts—can’t keep up. To solve these problems, I’ve built a test automation framework that uses AI to repair itself as it runs. By incorporating Natural Language Processing (NLP) for spotting system changes and Reinforcement Learning (RL) for teaching tests to heal and get sharper, the framework learns to find when a test has broken, to fix the code on the fly, and to keep fine-tuning itself, so people hardly need to step in. I shaped the system by talking to QA engineers about the roadblocks and running pilot cases in a pretend ERP setup. Those conversations, plus the numbers, helped us tweak the design so it feels less like a lab gadget and more like a teammate. Early results are encouraging—flake tests bounce back 35% more often and testers spend 25% less time rewriting logic by hand. My research helps Software Quality Assurance Engineers, learners, and software businesses by offering an easy-to-understand, adaptable way to test big-company software. The results show how using smart technology can make software testing faster, cheaper, and better.Publication Open Access AI-Driven Help Desk Integration: Enhancing Customer Support with Chatbots, Sentiment Analysis, and SLA Automation(Sri Lanka Institute of Information Technology, 2025-11) Nimnadi DilsikaThis research investigates the integration of Artificial Intelligence (AI) into help desk systems to improve customer service efficiency, accuracy, and overall satisfaction. The proposed AI-driven help desk framework combines three intelligent components: a chatbot for instant and automated responses, a sentiment analysis engine to detect and interpret customer emotions, and a Service Level Agreement (SLA) management module that ensures real-time tracking of response and resolution performance. Using a dataset of 40,000 simulated support tickets, the system was evaluated for key metrics such as response time, SLA compliance, and customer satisfaction levels. The results demonstrated notable improvements, including faster response rates, higher SLA adherence, and enhanced emotional understanding in customer interactions. Overall, the study confirms that AI integration transforms traditional help desks into proactive, data-driven, and emotionally intelligent service environments. Future advancements will focus on predictive SLA modeling, multilingual capabilities, and multimodal sentiment analysis for broader adaptability.Publication Open Access Development of a Neural Network-Based Framework for Skin Disease Recognition(SLIIT, 2024-12) Senadhipathi, L.A.N.MSkin diseases impact humans, animals, and plants and are typically brought on by germs or infections. These ailments include ringworm, yeast infections, brown sports, allergies, and other conditions. Early detection can help lessen the impact of diseases. But there are other risks that the skin can encounter, one of which is illness. Fungi, bacteria, allergens, enzymes, and viruses are the main causes of skin problems. Skin conditions impair not just one's physical health but also their psychological well-being, especially in those who have damaged or even scarred skin. Identifying the condition via manual feature extractions or symptom-based approaches requires time and requires comprehensive data for accurate identification. Serious health concerns are associated with skin diseases, which require an accurate and timely diagnosis for appropriate treatment. In particular, convolutional neural networks (CNNs) have shown promising results in automated skin disease identification recently. In this study, A novel CNN-based approach is presented, achieving a 95% accuracy rate in classifying seven different types of skin diseases from the HAM10000 image dataset. Dermatoscopic images from the HAM10000 dataset are preprocessed and categorized into seven classes: basal cell carcinoma, melanoma, vascular lesions, dermatofibroma, melanocytic nevi, and benign keratosis. After extensive testing and fine-tuning, it achieved an overall accuracy of 95% on the testing set. The outcomes show that the suggested CNN-based method can accurately identify a variety of skin conditions by using the HAM10000 picture dataset. Deep learning techniques can significantly help dermatologists and other healthcare professionals diagnose skin conditions accurately and automatically, enabling them to provide prompt and efficient treatments. This work adds a great deal to the growing field of dermatological computer-aided diagnosis and offers valuable data for upcoming advancements in the identification of skin diseases.