Scopus Index Publications

Now showing 1 - 2 of 2

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AI-Driven Integrated Caregiving and Health Monitoring Framework for Elderly Well-Being
(Institute of Electrical and Electronics Engineers, 2026-07-22) Nugaliyadde, S; Nikeshi, N; Marasinghe, M; Rajapaksha, C; Rajapaksha, S; Thelijjagoda, S
The rapid growth of the aging population has brought about some serious challenges, particularly in managing illnesses, feelings of loneliness, cognitive decline, and mental health issues. Traditional caregiving methods often depend on occasional assessments and hands-on supervision, which can fall short in providing the ongoing and adaptable support that’s really needed. This paper introduces an innovative caregiving and monitoring framework powered by AI, aimed at offering integrated, real-time, and comprehensive assistance for older adults. The system harnesses the power of Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), and health data analytics to combine physical health monitoring, nutrition planning, smart routine coaching, and therapist-led mental health support all in one platform. With features like voice-based conversations and journaling, it makes emotional expression and behavioral analysis more accessible, helping to gain a deeper insight into users’ mental well-being. Predictive analytics and anomaly detection are used to spot early signs of health risks and shifts in behavior, allowing for timely interventions. Plus, remote access means caregivers and healthcare professionals can keep an eye on users and offer informed advice. By shifting caregiving from a reactive approach to a proactive and preventive one, this system not only improves quality of life but also encourages independent living and eases the burden on caregivers.
Embargo
Anonymo: Automatic Response and Analysis of Anonymous Caller Complaints
(IEEE Computer Society, 2022-08-17) Azhar, A; Maweekumbura, S; Gunathilake, R; Maddumaarachchi, T; Karunasena, A; Nadeeshani, M
Customers are considered as the most valued asset in any business organization. Therefore, attending especially to negative feedback provided by customer in form of complaints is important for an organization to identify areas to improve and retain customers. To quickly respond to customer complaints many business organizations have made hotlines available. Such caller hotlines are dedicated for the purpose of receiving complaints or allowing whistleblowers to reveal information. Due to the fear of being identified, there is a hesitancy in the public to use these hotlines. From the perspective of the organizations when a customer complaint is received it is required to evaluate the validity of the call made to hotlines. Furthermore, when complaints are made, it is required to handle them efficiently by transferring them to relevant departments and prioritize complaints This research proposes 'Anonymo', a system to handle customer complaints in a secure and an efficient manner. To do so, the system analyses the complaints obtained by a caller and provides the end users with the appropriate responses and output, that includes the following: i. Conversational AI agent to respond to callers, ii. Wanted and unwanted call classification, iii. Department-based Complaint classification, iv. Caller Emotion detection and caller complaint analysis while establishing the caller's anonymity. An accuracy of 88.26% was obtained for identification of wanted complaints using SVM algorithm, an accuracy of 85% was obtained for department-based classification using SVM algorithm and 67% accuracy was obtained for emotion analysis by LSTM algorithm

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