Knowledge management framework for achieving quality of healthcare in the developing countries

Abstract

A severe dearth of medical experts in health institutions in the rural and remote areas in developing countries has directly affected the quality of healthcare. This problem can be alleviated by providing facilities to access up to date medical Information and knowledge for doctors who are stationed in these areas to update their knowledge. Since Knowledge Management System (KMS) consists of most related Information and knowledge, medical KMSs could be utilized to enhance the quality of clinical activities. This study was aimed to identify the factors that affect the knowledge management initiatives. Findings of the research have shown that there is a strong association between accessing and using Information/ knowledge in clinical activities and the quality of healthcare. Moreover, attitudes of Medical Practitioners (MP), Infrastructure facilities, patient Information systems, patient treatment, staff benefits etc., have contribute positively towards the success of knowledge management in Health organizations. The research has used the case study methodology for accomplishing the research objectives. Remote and rural areas in Sri Lanka have considered for the case study which is one of the developing countries in the Asian region.