Analysis of the ‘Toll Free Agricultural Advisory Service’ Data as Decision Support Tool for the Department of Agriculture

Abstract

The Department of Agriculture’s Toll-Free Agricultural Advisory Service was formed with the 1920 short code and is connected to all land and mobile telephone service providers in Sri Lanka. This short code allowed farmers and other stakeholders to contact technical officers which Agriculture Instructors immediately. All the information was gathered into the 1920 call center database. Farmers all over the island bring their agricultural problems to the 1920 Agricultural Advisory Service. Nevertheless, it can be seen that they do not do any analysis of these problems. This big data if properly examined has the potential to assist the country on a massive scale in the future. This study for carrying out to explore the possibility of introducing decision support for the 1920 reporting system to generate enhanced analytics and to make it easier to make informed decisions by the top management of the Department of Agriculture, more efficiently and effectively than the reporting method previously.