Formulation of a National Framework for the Digital Transformation of Sri Lanka’s Public Bus Transport System

Abstract

formation of Sri Lanka’s public bus transport system would result in the delivery of a quality transportation experience to passengers while minimizing traffic congestion in Colombo as the availability of a high-quality bus transport service would encourage citizens to use public transport more often instead of their own private vehicles. 32 The proposed research contrasts with other researches as it facilitates the development of a Digitized National framework that would be applicable to the entire bus transport system of the country. Furthermore, it would be beneficial if the passengers are provided with an integrated up-to-date solution where information such as the location of the bus, arrival time, bus fare, duration and journey distance is available in real-time. Besides, the study is also significant as this area has not been much focused academically in the Sri Lankan context. The Ministry of Transport and Civil Aviation, National Transport Commission (NTC), Sri Lanka Transport Board (SLTB) and Sri Lanka Private Bus Owners Association will be the main organizations benefitted by this research in addition to passengers travelling in and out of Colombo.