Cloud-based Salesman-Bot for Ontology-based Negotiation

Abstract

We have proposed a cloud-based ChatBot (Salesman-Bot) approach to handling multiple negotiation scenarios in a supermarket environment. The web application is a simple interface that can be implemented on a single standalone device or interacted with through a mobile phone. The Salesman-Bot responds both via text and speech. By introducing a Salesman-Bot, efficient negotiation, with quick preferences and suggestions can be provided. A new architecture proposed to operate the Salesman-Bot together with Google APIs and libraries such as Natural Language AI, Vision AI, Speech to Text API, Text to Speech API and Machine Learning using TensorFlow. The application also uses the Google Cloud Platform with related services such as Google App Engine. The goal is to make ChatBots more efficient in negotiating in different business scenarios. This paper presents the work carried out with ontology and machine learning in a cloud-based environment to handle multiple negotiation scenarios based on a negotiation hierarchy. It also proposes the opportunities and drawbacks of such a system.