Occupational stress and its impact on employee health and organization: with reference to hotels based in central province Sri Lanka

Abstract

Work – Related / Occupational stress has been a global concern in the hospitality industry and literature. Regardless of the massive growth in the Sri Lankan hospitality industry very little is known on the area of occupational stress among employees and how it can impact the overall organizational performance. From the study, it was discovered that mainly five cases where it proved to be the reason for employee stress and how it impacts their day-to-day routines. Hoteliers indicated that they experience problems with anger management in the workplace, headaches, and the inability to focus on the day-to-day operations because of poor management, work environment issues, personal problems, and training problems which are acting as the activation key to occupational stress among hoteliers. Top management of hotels / managers most definitely should start to address the issues which are related to occupational stress. Finally, hoteliers are encouraged to have a change in the way they work daily by adding activities like Exercise, rest, sleep, nutrition plans etc., which allows them to relax their mind and increase productivity in their daily routines.