Browsing by Author "Kuruppu, C. L"

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Open Access
Exploring the Impact of Destination Health Risk Image on Post Covid-19 Travel Behavior
(researchgate.net, 2021-12) Samarasinghe, G. D. R. S; Bombuwala, B. D. D. M; Jayarathne, E. H. R. S; Jayaruwan, E. G. A. P. B; Kuruppu, C. L; Karunarathna, K. N. P
From its inception, Sri Lanka commenced strong precautions to prevent the spreading of the virus, which helped to mitigate its impact. Even though the overall damage was initially minor, travel and tourism, the country’s third-largest income source, has plummeted due to the fear of traveling and the need to maintain social distance. Before conducting the study, the researchers distributed a questionnaire to detect any problem with passengers’ perceptions of destination health risks. The conceptualization framework of the study is designed to identify the relationship between independent and dependent variables, which describe the relationship between the destination health risk image and travelers’ behavior. This unexpected public health disaster has now turned into a devastating economic crisis for the entire world, including the tourism, hotel, and event industry. In tandem with the recovery of other sectors, the recovery must gradually counteract the outbreak and restore economic performance.
Open Access
The Impact of Job Satisfaction on Employee Performance: A Case at ABC Manufacturing Company
(researchgate.net, 2022-01) Kuruppu, C. L; Pathirana, G. Y; Rodrigo, J. A. H. N
The aim of this study is to investigate the impact of ‘Job Satisfaction’ on ‘Employee Performance’. The preliminary investigations revealed a researchable area where most of the employees are dissatisfied affecting their job performances. In this study deductive approach has been used to test the existing theories and thus this study involves quantitative analysis. The determinants of independent variable of ‘Job Satisfaction’ included Pay & Benefits, Trainings, Work Condition and Nature of the Job. The dependent variable for the study is ‘Employee Performance’. The sample consists of 66 employees based on simple random sampling technique. Moreover, a structured questionnaire was administered to collect the primary data. The hypotheses were tested using the correlation and regression analysis. The correlation analysis denoted that there is a positive relationship between job satisfaction and employee performance and the regression analysis depicted that the job satisfaction has a statistically significant impact on employee performance at 0.05. This study suggests the organization to maintain salary equality and supervisor relationships to increase the employee performance. Furthermore, it is recommended to recognize the training needs of the employees to boost the performance of the employees. Moreover, based on the findings of this study, the scholars could further investigate the how other factors such as top management support and organization culture impacting on employee performance
Open Access
The impact of training on employee performance in a selected apparel sector organization in Sri Lanka
(Global Journals, 2021-02-24) Kuruppu, C. L; Kavirathne, C. S; Karunarathna, N
The success of any organization depends considerably on the standard of its human capital. Training is a more powerful weapon among Human Resource Management practices, which helps to develop knowledge and skills of employees in an organization. The objective of the study was to investigate the impact of training on operational level employees’ performance in a selected apparel organization in Sri Lanka. Through the analysis of 60 responses of randomly selected sample of machine operators; it shows that there is a strong, positive and significant relationship between training and performance with the correlation value of 0.817.The result of regression analysis indicates that there is a significant positive impact of training content and operational factors on employee performance. Upgrading the training content and identifying the training requirements specifically with a proper training duration are some of the recommendations that the researchers are suggesting improving employee performance.
Open Access
A Study of Relationship between Service Quality and Students’ Satisfaction: Case of a Selected Private Higher Education Institute in Sri Lanka
(researchgate.net, 2016-12) Kuruppu, C. L
Sri Lankan tertiary education system is limited as only 15% to 21%of students get enrolled to the state university system each year. Consequently, there is a growing demand for private degree awarding institutes in Sri Lanka. With this increasing demand, the quality of the education service provided by these private degree awarding institutes are always questionable. However, the concept of ‘Service Quality’ in education from students’ perspective in the local context has not yet been researched. Therefore, this study explores the quality gaps in the education service provided by a leading private higher education institute in Sri Lanka. The examination of this issue is significant to improve the service delivery of the institute to meet the quality requirements of the undergraduates. The purpose of this study is to investigate service quality gaps in the institute while identifying the relationship between the ‘Service Quality’ and ‘Student Satisfaction’. To achieve these objectives, a comparison of students’ expected service with their perceived service was employed in relation to five generic quality dimensions. The deductive reasoning has been applied for this research with the application ParsuParasuraman’sSERVQUAL Model. The primary data was gathered through structured questionnaires from a sample of 450 students. The findings indicated that, there is a discrepancy between students’ expectations and their perceptions of the service delivered with regard to four quality dimensions such as ‘Responsiveness’, ‘Assurance’, ‘Empathy’ and ‘Tangibles’ under the level of significance 0.05.The highest gap was resulted with respect to the dimension of ‘Empathy’. Furthermore, findings resulted that there is a significant relationship between the ‘Service Quality’ and ‘Student Satisfaction’ with respect to four dimensions such as ‘Reliability’, ‘Responsiveness’, ‘Assurance’, ‘Tangibles’ under the significant level of 0.01. However, it resulted that there is no significant relationship between ‘Empathy’ and ‘Student Satisfaction’. The researcher recommends the institute to obtain students’ feedback to identify the areas of improvement, conduct peer reviews and to improve physical facilities to meet the quality of the service delivery.
Open Access
A Study of the Relationship between the Job Satisfaction and Organizational Commitment of Academic Staff in Private Higher Education Institutes in Sri Lanka
(2016-12) Weerarathna, R. S; De Silva, N; Dissanayake, L. D. A. D; Kuruppu, C. L
As a developing country in Asian region, Sri Lankan higher education sector consists with government universities, private higher education institutes and semi-government universities. Irrespective of the sector, higher education institutes strongly believe about quality of their degree programmes. Higher quality of education can be achieved only by having a academic staff who are motivated, committed and satisfied to what they do. It is the usual perception that when the staff is committed to what they do, it will positively impact on their job performance, service quality and the success of the organization. Hence, it is vital to identify the importance of employees’ organizational commitment achieved through job satisfaction in private higher education sector in Sri Lanka. Therefore the primary objective of this study is to study the relationship between the job Satisfaction and organizational commitment of academic staff in private higher education institutes in Sri Lanka. The independent variable is job satisfaction and the dependent variable was organizational commitment. . This study utilized a questionnaire to collect the data which needed to achieve the research objectives. Also researchers have used standard questionnaires to measure job satisfaction which is known as Minnesota Job Satisfaction Scale and organizational commitment was measured through Allen and Mayer Organizational Commitment Scale. Current study was conducted in a natural setting where the work proceeds normally. No any artificial or contrived setting was created where none of the variables were controlled by the researchers in this study. The data was collected from the individual lecturers of five reputed academic institutions in Colombo District and unit of analysis of this study is individual.
Open Access
A Study of the Relationship Between the Job Satisfaction and Organizational Commitment of Academic Staff in Private Higher Education Institutes in Sri Lanka
(2015) Dissanayake, L. D. A. D; Kuruppu, C. L; Weerarathna, R. S; De Silva, N
As a developing country in Asian region, Sri Lankan higher education sector consists with government universities, private higher education institutes and semi-government universities. Irrespective of the sector, higher education institutes strongly believe about quality of their degree programmes. Higher quality of education can be achieved only by having a academic staff who are motivated, committed and satisfied to what they do. It is the usual perception that when the staff is committed to what they do, it will positively impact on their job performance, service quality and the success of the organization. Hence, it is vital to identify the importance of employees’ organizational commitment achieved through job satisfaction in private higher education sector in Sri Lanka. Therefore the primary objective of this study is to study the relationship between the job Satisfaction and organizational commitment of academic staff in private higher education institutes in Sri Lanka. The independent variable is job satisfaction and the dependent variable was organizational commitment. . This study utilized a questionnaire to collect the data which needed to achieve the research objectives. Also researchers have used standard questionnaires to measure job satisfaction which is known as Minnesota Job Satisfaction Scale and organizational commitment was measured through Allen and Mayer Organizational Commitment Scale. Current study was conducted in a natural setting where the work proceeds normally. No any artificial or contrived setting was created where none of the variables were controlled by the researchers in this study. The data was collected from the individual lecturers of five reputed academic institutions in Colombo District and unit of analysis of this study is individual.
Open Access
A Study on the Impact of Service Quality on Customer Loyalty A case of Sri Lankan Supermarkets
(researchgate.net, 2019-10-26) Kobbekaduwa, D. D. B; Wickramasinghe, W. N. S; Aththanayake, V. T. S; Kuruppu, C. L
: In Sri lanka, Supermarket sector has experienced a remarkable growth specially in the last ten years. It demonstrated supermarket sector as one of the fast growing industries in Sri Lanka. Therefore, service quality has become major determinant for the supermarkets in order to create customer satisfaction which further help to gain customer loyalty. The main purpose of this study was to understand the impact of service quality on customer loyalty in the context of supermarket sector of Sri Lanka. This study has chosen convenience sampling as the sampling method and a questionnaire to gather data from 384 respondents. SERVQUAL model has selected to measure the variables of this study and regression has chosen to analyse data through SPSS (Statistical package for the social sciences) software.The study findings revealed that there was a significant impact on service quality dimensions towards customer satisfaction and customer loyalty. The results further indicated that the assurance has a more impact on customer satisfaction and tangibles has a more impact on customer loyalty.