MSc in Information Management

Permanent URI for this collectionhttps://rda.sliit.lk/handle/123456789/4071

Students enrolled in the MSc in Information Management programme are required to complete a thesis as part of fulfilling their academic requirements. This collection includes merit-based theses submitted by postgraduate candidates specialising in Information Management. Abstracts are available for public viewing, while the full texts can be accessed on-site within the library.

Theses and Dissertations of the Sri Lanka Institute of Information Technology (SLIIT) are licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License .

Browse

Now showing 1 - 1 of 1

Open Access
Usability Evaluation of Digital Banking Services in Sri Lanka
(SLIIT, 2024-12) DARSHIKA, D.H.K.
In Sri Lanka, digital banking services are becoming more and more common, providing consumers with accessibility and convenience for a range of financial operations. However, these services' usability is crucial to their success because a bad user experience can cause irritation and abandonment. A thorough usability assessment of well-known digital banking platforms in Sri Lanka is part of the research. The results of this research will offer significant perspectives on the strengths and weaknesses of the current digital banking services in Sri Lanka, identifying opportunities for enhancement to improve user satisfaction and experience. Banks may better serve their customers' requirements and expectations by addressing usability issues, which will ultimately lead to a larger acceptance and utilization of digital banking services throughout the country.