MSc in Information Management

Permanent URI for this collectionhttps://rda.sliit.lk/handle/123456789/4071

Students enrolled in the MSc in Information Management programme are required to complete a thesis as part of fulfilling their academic requirements. This collection includes merit-based theses submitted by postgraduate candidates specialising in Information Management. Abstracts are available for public viewing, while the full texts can be accessed on-site within the library.

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Theses and Dissertations of the Sri Lanka Institute of Information Technology (SLIIT) are licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License .

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Open Access
Institutionalization of Knowledge Manage ent in Sri Lankan Business Entities
(2014) Kekulawala, K R P L
The knowledge-based theory of the firm suggests that know ledge is the organizational asset that enables sustainable competitive advantage in competitive environments. The emphasis on knowledge III today's organizations, especially in the west is based on the assumption that barriers to the transfer and replication of knowledge people carry in their h ads endow it with strategic importance. Many organizations are developin information systems designed specifically to facilitate the sharing and i tegration of knowledge. Such systems are referred to as Knowledge Manage ent Systems (KMS). The benefits of KM have been empirically proven in the gl bal business realm. Because the concepts of KMS and institutionalization f knowledge formally are just beginning to appear in Sri Lankan business organ zations, little research and field data exists to guide the development and impl mentation of such systems. Knowledge, to be leveraged as a competitive advantage, has to be instilled or institutionalized in to the culture and work ethic of rganizations there is no hard evidence to show that formal institutionalize knowledge management practices or s~ems exist in Sri Lankan business rganizations. However some business entities in the country have proven the rselves to be proactive and strategic in their approach and decision making which suggests the existence of practices to make best use of what the organizat ons "know". This study provides an analysis of the current understanding f knowledge management amongst Sri Lankan businesses, the prevalent practices of knowledge use and the extent of institutionalization of KM through the study of ten high performing organizations.
Open Access
Challenges associated with the adoption of agile project management practices for software development
(2018) Nadarajah, Nadarajah
While human dependence on software continues to rise at a rapid pace, the demand for software itself surpasses the human ability to produce it despite massive advancements in the software engineering discipline. The emergence of Agile methodologies: a modern version of the traditional methodologies, have proven to significantly contribute towards increased software project success rate . This study presents the results of a survey study for determining factors that challenge adoption of agile project management methodologies for software developme t within the context of Srilankan software development projects thus also presents recommendations to ensure successful agile adoption. The survey was conducted among professionals who practice agile methods and who had experience practicing traditional (plan-based) software development approaches in t e past, or professionals who were currently working on the transformation from traditional to agile-based approaches. A web survey was employed to gather responses, collecting data from 59 Agile professionals in Sri Lanka. The findings support only 2 out of the 7 hypotheses, revealing two challenging factors for the adoption of agile methodologies in Srilankan software development projects. The findings of this ~~ research help professionals identify factors that challenge agile doption in Srilankan software development projects, and urges them to address these challenges in order to ensure successful agile adoption. Agile adoption improves project success rates and leads to an increase in the growth rate of t e Srilankan IT/BPM industry, ultimately contributing to the economic growth of the country. Limitations of this study are also discussed along with directions for fut re research in this domain.
Open Access
Identify and Evaluate Factors Affecting Good Agriculture Practice Farmers to Sell Their Products Directly in Sri Lanka
(2018) Wakista, S.E.
Diffusion of information communication technologies in remote areas of Sri Lanka is playing an important role for the improvement of agriculture activities. Today it can be emphasized that technology is becoming affordable in Sri Lanka and people who wish to acquire it can do so including low income segment of farmers. Farmers can communicate using these devices to get a good price for their produce from buyers on real time basis. Mobile service providers provide smartphones with bundled tariff packages to the customers where one can pay the monthly bill with commitments for a defined period as instalrnents. Few mobile based information dissemination systems (Mobile Apps) are available in Sri Lanka. The mechanism proposed in this research is to make sure best market price for farmers with the use of existing and advancing K'T applications. The main objectives of this study were to 1.) Identify the factors hindering the GAP farmers to sell their products directly. 2.) Evaluate most significant factors which are affecting the direct sale. 3.) Suggest a solution to facilitate GAP farmers to sell produce directly in the market, focusing on factors that affect by analysing the results arising from the survey. Literature review based on the investment capacity 0' farmers, literacy levels, access to market information, finding buyers, technology usage in rural ~~ area and awareness of farmers to avoid the difficulties that would be enco ntered by the farmers possibly with market players like so-called middleman. The expected plan under the proposal is to obtain the information of their produces from GA farmers using quantitative research method, to analyse the data collected and to decide a reasonable price for the produce
Open Access
Analyse the barriers to use Web-based Content Management Systems (CMS) in Sri Lankan IT Organizationsx`
(2018) Kuruwitaarachchi, Nuwan
The content management system is single software or combination of interrelated programs used to build and handle digital content. The early days' static websites were able to assure customer needs. Even th ugh due to technology enhancement, change of customer requirements and buying p tterns static websites have been obsolete and unable to fulfil customer requirements Therefore, organizations needed more interactive websites to establish the business. Nowadays the general public has a tendency to move to online buying since it has numerous advantages. Hence an organization needs to organize and manage the huge amount of d ta properly. Consequently, the requirement of a web content management system increasing e ormously. In traditional web development HTML, ASP.NET, PHP, Java scripts, etc. were used to develop websites. This needs high expertise. Consequently, the cost rises up an finding the expertise knowledge is challenging as well. Another negative aspect in tra itional web development is requirement of high development time. Further, in trad tional web development modifications require more time too. On the other hand, Web-CM,' is capable to store a massive quantity of data. Therefore, some companies have already mov d and some are trying to move to Web-CMS. Another benefit is Web-CMS does not need expertise. Besides, development takes lesser time, lesser cost and also it has a huge variety of features. Even though there are some barriers to move to Web-CMS such as Unstructured ata + High time consumption for data migration, Requirement of high effort/skill labour for data migration, Undesirability to accept changes, Fear of obsolesce, Security in CMS. ince today organizations use sensitive data such as health details, credit card details high s curity is a must. Currently in Sri Lanka using CMS has becoming popular and some organ zations are migrating to Web-CMS. Recently Joomla CMS based website was introduced for making appointments for PHM (Public Health Midwife) who is in charge of maternal haith, infant health, and planned parenthood. This wei;'~ased booking system supports trilingual which negated the language barrier. The target of the research is to identify the factors obstruct the migration from traditional web development to Web-CMS. IT companies in Sri Lanka were chosen for the research.
Open Access
Perception of Adapting E-Paper Environment for the Universities of Sri Lanka
(2018) Ekanayake, Hiran Chathuranga
Normally in Sri Lanka, people in state and non-state organizations use two categories of paperssuch as papers and e-papers for their multiple official activities like recruitment urposes, financial purposes, inventory purposes and etc. Mostly in Sri Lanka we can identified highest paper using state organizations as Department of national archives, parliament, courts omplex andetc. In universities, use a large number of papers for photocopies, printouts in thei . day-to day academic and administrative purposes like curriculum purposes, lecture purpos s, exam purposes, student's registration purposes, staff recruitment purposes and etc. In most of the universities, Human Resources division and the Student Establishment Division are th highest paper usage divisions. Today paper based systems of universities can be seen to creat lots of difficulties like wastage of paper, higher stationary cost, most time consuming, labor cost and etc. Nowadays, the usage of digital technology and e-paper usage is rapidly g ining a momentum in the fields of administration, academia, and students in most of the universities in the world. Every university provide internet facilities in higher bandwidth to the s aff and students as well. Therefore it seems that moving to e-paper systems is the most conven ent and practical method to solve mentioned difficulties of paper waste in universities of Sri Lanka. Consequently, this study measured the perception of adapting an e-paper environment and also focused on investigating the factors that influence the usage of e-paper environment in Sri Lankanuniversities. This study was done with a quantitative research approach with the help of a structured questionnaire which was answered by 198 of academics, non-academics and, administrative staff in the Human Resource division, Students Establishment Division a d other divisions, departments, faculties of state and non-state universities in Sri Lanka. The results showed that IT knowledge of the user and user's willingness are the most important factors to adaptation e-paper environment to the universities of Sri Lanka. Currently, people in state and non-states universities are willing to use e-paper technology. The e-paper environment concept requires technological and behavioral changes in the Sri Lankan universities. Consequently the study proved that e-paper concept is most convenient technology to today's universities.
Embargo
Factors Affecting the Usage of Information and Communications Technology for Inhouse Training Programmes of Sri Lankan Industrial Sector
(2021) Abayagunawardana, S. D.
The objective of this research is to identify the factors affecting the Information and Communications Technology usage for industrial sector in-house training. Both literature and selfidentified factors are defined and analysed using responses from the training centre managers, its trainers, and trainees. This study found that five primary factors affect the ICT usage for industrial in-house training in Sri Lanka namely lack of funding, special ICT infrastructure requirement, lack of ICT skills in maintenance staff, high trainee population and lack of ICT equipment awareness among trainees. Moreover, lack of ICT strategy, lack of ICT policies and lack of ICT equipment awareness among trainers are also identified factors but they are making only minor impact on ICT usage in industrial in-house training in Sri Lanka. Further it was found that the improvement of trainees’ knowledge and skills on industrial operations depends on organisations’ capability on procuring and maintaining modern ICT facilities, releasing staff for training and trainers’ knowledge on ICT usage. Trainees’ knowledge on specific ICT equipment usage does not affect their learning process since majority of the trainees are represented by younger generation where they possess the ability of handling ICT facilities without organised training
Embargo
An Empirical Evaluation of SQA Practices and Their Effectiveness in Sri Lankan Software Industry
(2021) Weerakoon, H.M.K.
Quality Assurance (QA) refers to the planned activities carried out in a system, so that quality requirements for a product or service will be fulfilled. It is the systematic measurement, comparison with standards, analyzing processes and associated feedbacks focusing on high level of accuracy. Quality assurance in software is a highly demanding and an emerging area effecting to the success or failure of a software project critically, hence an integral part of project management. The importance of sustaining a positive quality assurance is highly determined by the fact that it builds a proactive management system that reduces the rework amount, leading to low cost and improve productivity. Software Quality Assurance (SQA) domain deals with the quality principles in software engineering development processes. It defines and measures the outputs at different stages of software development process quantifying the quality in terms of defects. In Sri Lanka software industry is the fifth largest job category according to 2019 ICT Workforce survey by the Information and Communication Technology Agency (ICTA). The objectives of this study are achieved by gathering data by consultation with IT professionals; developers, QA engineers, project managers and analyze them by the use of various statistical techniques such as, percentage analysis, chi-squared analysis and correlation analysis presenting results in suitable hypothesis and relevant interpretation. The purpose of this empirical evaluation is to explore different SQA practices across a range of IT organizations in Sri Lanka aiming to help these organizations to identify what approaches in eliminating bugs are effective and support finetuning their QA strategies in software development projects by focusing on few of important areas, such as, software testing, quantitative project management, etc. while bridging the gaps identified in various areas of project management relating to software development.
Embargo
An Approach to Remodel the Fast Moving Consumer Goods Distribution in Sri Lanka
(2021) Etipola, R. M. B
The Fast Moving Consumer Goods selling industry is one of the most profitable and sustainable businesses in the world. Specially, considering the south Asian region and the current Sri Lankan context, the FMCG product redistribution is identified as a process which is broadly decentralized and performed with many complexities which are yet to be addressed for a better outcome from the business. Current issues in managing people, handling quickly altered inventories, having up to date but secured sales data and having the accurate set of master data in hand to conduct the business has become very challenging for the top leadership. The possible revenue losses due to the lack of best practices in the above highlighted areas are identified as very high. During this research a study was conducted to do a detailed study on the current Sri Lankan FMCG redistribution business and the working models. The outcome of the intended existing business model study has helped the researcher to identify the problems in each segment in the current business and then to propose a new business model which has been proven with tested results on its success. Finally, the intention of this research was to introduce a new business model for Sri Lankan FMCG driven industries which can be easily adopted and be practiced for a better outcome from their businesses than before
Embargo
Computer Vision Based Recognition of the Corresponding Sinhala Word from Continuous Finger Spelled Signs
(2021) Wijesinghe, W.A.U.D
Sign language is the main communication method of deaf people. There are many sign languages used by the deaf people around the world to communicate. Sri Lankan Sign Language is the sign language used by the deaf community in Sri Lanka. According to the information collected through Census of Population and Housing-2012 report, the deaf population in Sri Lanka is 389,077 by 2012[26]. The ratio is 21 per 1000 people [26]. Also, according to the Sri Lanka Central Federation of the Deaf there are only 12 recognized sign language interpreters in Sri Lanka. One of the major problems facing the deaf community in Sri Lanka is the difficulty in communicating directly with the general public as very few ordinary people can understand the sign language. Therefore, deaf people should get an assistance of a trained sign language interpreter to communicate effectively with normal hearing people. It is expensive to hire trained sign language interpreters and there are few such interpreters in Sri Lanka. If there is a method that the deaf people can communicate directly with the general public without the help of a sign language interpreter then they can overcome many difficulties that they are facing in various fields, particularly in education. One of the solutions for this problem is automating the recognition of sign language. Although there are some research works available in Sri Lanka on recognition of the static signs of Sri Lankan sign language, there are no existing works to recognize the corresponding word from continuously signed fingerspelling sequence. Also, there are some research works have been published on constructing datasets for various sign languages around the world, but there is no signing dataset in video format for Sinhala Sign Alphabet. The purpose of this study is to design and implement a system to recognize the corresponding Sinhala word and numbers expressed using a continuous sequence of Sinhala sign alphabets. Words and numbers will be identified from a video clip. The other main outcome is to construct a signing dataset for Sinhala Sign alphabet in video format. Findings and the outcomes of this research will be beneficial for the deaf and hearing impaired community in Sri Lanka. Also, the end results of this research would be useful to those who wish to develop various systems to improve communication between deaf people and normal people. Furthermore, the results of this research would help to improve the interaction between deaf people and computer systems.
Embargo
Impact of Work from Home Dimensions on IT Employee Productivity during COVID19: Evidence from Sri Lankan IT Industry
(2021) Gamaethige, P.C.
In today’s business world, ERP does everything from recording transaction data, managing workflows, analyzing data to provide insights to decision makers for effective decision making. Selection of a right ERP, proper testing and post go live could be a major scale system implementation for any organization. Thus, it is extremely beneficial to evaluate and test the Critical Success Factors (CSFs) in order to ensure a successful ERP post go live implementation. The primary goal of this study is to determine the impact of Critical Success Factors that influence for a successful post go live ERP implementation in the context of the national airline of Sri Lanka which is SriLankan Airlines. Three critical success factors were identified through this study. This study aims on Adequate end user training, Business Process Management (BPM) and Top Management Support as CSFs. The findings have verified that the ERP implementation success is influenced by the Top Management Support, Business Process Management and adequate end user trainings. Out of the identified three CSFs, it is statistically proven that the adequate end user training takes a significantly prominent place for a successful post go live implementation while BPM and Top Management Support also equally contribute to drive an ERP implementation project with expected outcomes. This study could be a guidance for enterprises, be beneficial to ERP clienteles, ERP consultants and service providers, be added to the existing body of knowledge.
Embargo
Adoption of Digital Government Technologies by the Government Organizations in Sri Lanka
(2021) Mudalige, Mudalige
Moving towards Digital Government is vital for any country as it enhance the citizens’ trust towards the government through transparency in activities by applying good governance principles. As a developing nation, Sri Lanka has already moved forward from E-Government to Digital Government geared up with strengthening Digital Government policies. Government organizations are the focal point of Digital Government. For the nation to be successful in Digital Government the adoption of the Digital Government Technologies by the government organizations is vital. This study will present an assessment model to figure out the adoption level of Sri Lankan government organizations towards the Digital Government Technologies. In developing this model few existing Digital Governments in the world are studied and analyzed in depth and many inputs will be taken from these existing country specific new dimensions in assessing the adoption of the Digital Government Technologies in the Government Organizations.
Embargo
A Social Capital Perspective on IT Project Offshoring Failures in the Service Delivery Sector in Sri Lanka
(2021) Roshini, M.D.Sumudu
Embargo
Decision support model for new employee engagement for QA engineer position in IT institution using multifactor evaluation process and weighted product model
(2021) Chandrasekara, C.A.H.M.Y.S.
In this paper explains about recruitment of best QA engineers in a IT institution. Quality Assurance in Software Testing is defined as a procedure to ensure the quality of software products or services provided to the customers by an organization.Quality assurance helps a company meet its clients' demands and expectations.It saves costs and fixes issues before problems become larger, and it helps to set and maintain quality standards by preventing problems to begin with. Depend on the performance of the QA engineer’s institution can be grow or down. Therefore, hiring a best candidate for this role is more important. Most of the time selection process is done my manually. It can be more time consuming and difficult. By one mistake of recruitment team institution can be at risk. Therefore a decision support system is needed to help the selection of hiring new QA engineers. Actually decision making efficiently and effectively is not easy.To improve the accuracy of the result chosen MFEP and WP methods. Weighted Product Methods (WP) used in this study for the processing of data as this method is considered more efficient and have a shorter time needed in a calculation. Wp is an attempt to one alternative outranking the other alternative Wp method is used as one solution in the case of acceptance of new employees for such methods to evaluate several alternatives for a set of attributes or criteria where each attribute is not interdependent with each other.multifactor Evaluation Process (MFEP) method was chosen because the MEFP method gives subjective and objective consideration to the factors that are considered important. Considerations for Weighting System on multifactors are involved and considered important.
Open Access
Investigating the Impact of Smart Whiteboard Usage on Teacher Satisfaction in Secondary Education in International Schools: A Study in Colombo District
(SLIIT, 2024-12) Weerasekera, N. S.
The integration of educational technology has revolutionized teaching and learning in classrooms worldwide, with smart whiteboards becoming a popular tool for enhancing interactive instruction. While numerous studies have highlighted the pedagogical benefits of smart whiteboard usage, there remains a significant gap in the literature regarding its impact on teacher satisfaction, particularly in specific geographical contexts. This research aims to explore teacher satisfaction with smart whiteboards within the Colombo District, focusing on their use in secondary education. The 21st century has seen the rapid advancement of information technology, which has significantly enhanced the teaching profession. Tools such as smart whiteboards, computers, and online resources have allowed teachers to create more engaging and interactive lessons. Despite the widespread adoption of these tools, particularly smart whiteboards, their effect on teacher satisfaction remains underexplored. This study employs a simple random sampling method to select 350 teachers from five international schools in Colombo. A structured survey will include multiple-choice questions and offer insights into the role of smart whiteboards in improving teaching practices and student engagement. This research seeks to fill the gap in understanding the relationship between smart whiteboard use and teacher satisfaction, providing valuable insights that may inform future technology integration policies and strategies in education.
Open Access
The Impact Of Organizational Diversity And InclusionInitiatives(D &I) On The Employee Job Satisfaction Of Software EngineersInThe Sri Lankan ICT Sector
(SLIIT, 2024-12) Weerasinghe, K.P.H.
This study examines the impact of gender diversity and organizational factors on jobsatisfactionamong software engineers in Sri Lanka’s ICT sector. Through a quantitative approach, datawascollected from 500 employees across five prominent companies: PayMedia, Virtusa Corporation,Epic Lanka Technologies, IFS, and Calcey Technologies. The research centers onfivekeyindependent variables: gender diversity, workplace culture, work environment, career developmentopportunities, and policies and procedures. Statistical analyses, including reliability analysisandmultiple regression, were conducted to assess the relationship between these variables andjobsatisfaction levels among employees. Results indicate that gender diversity, workplace culture, work environment, career developmentopportunities, and organizational policies and procedures all exhibit strong positive correlationswith job satisfaction. Specifically, organizations that prioritize gender diversity, cultivatepositiveand inclusive workplace cultures, provide supportive and conducive work environments, establishclear career development paths, and implement well-defined policies significantlyenhanceemployee job satisfaction. The findings highlight that while career development opportunities and organizational policieshave a major impact, gender diversity, workplace culture, and work environment alsoplaycrucialroles in shaping job satisfaction. This study emphasizes the need for a holistic approachinorganizational planning to foster inclusive, supportive, and well-structured environmentsthatenhance job satisfaction and drive performance in ICT companies. Further researchisrecommended to explore additional factors and validate these findings across different sectors.
Embargo
Emerging Technologies and their Influence on User Satisfaction in Mobile Banking Apps
(SLIIT, 2024-12) Wickramasekera, T N
This thesis investigates the impact of emerging technologies—Augmented Reality (AR), Biometric Authentication, Artificial Intelligence (AI), and the Internet of Things (IoT)—on user satisfaction within mobile banking applications. Using the Technology Acceptance Model (TAM) as a conceptual framework, the study examines how these technologies influence key TAM variables, specifically Perceived Usefulness (PU) and Perceived Ease of Use (PEOU), to ultimately shape user satisfaction. The research collected data through a structured questionnaire, capturing users' perceptions of each technology’s contribution to their mobile banking experience. Findings indicate that these technologies significantly enhance PU and PEOU, indirectly fostering greater user satisfaction. Specifically, AR and AI were found to improve both PU and PEOU by offering more intuitive and responsive interactions. Biometric Authentication simplified access and increased trust, while IoT expanded the accessibility and functionality of mobile banking. This study contributes to mobile banking literature by integrating multiple technologies within a single TAM-based framework, demonstrating that modern technological features can act as pathways to enhance user experience. Practical implications suggest that mobile banking providers can benefit from incorporating these technologies to create more user-friendly, secure, and personalized apps. In conclusion, as mobile banking continues to evolve, leveraging these innovations is essential to meet the demands of today’s digital-savvy consumers, offering insights for future developments in mobile banking technology.
Open Access
Development of a Non-Invasive Algorithm for Anemia Detection in Women in Sri Lanka
(SLIIT, 2024-12) Senanayake, W.I.U
Anemia continues to be a considerable health issue for women in Sri Lanka, impacting physical and cognitive growth, general health, and economic efficiency. Diagnostic methods, like blood tests, are invasive, time-consuming, and could be out of reach for populations with limited resources. A non-invasive algorithm is created to detect anemia in Sri Lankan women in this thesis. The algorithm utilizes readily available clinical and demographic information to decrease reliance on conventional blood tests. According to that ―Development of a Non-Invasive Algorithm for Anemia Detection in Women in Sri Lanka‖ entitled as the research title of this thesis. The research involves data collection from women across varied demographics and regions, combined with vital health parameters and physical indicators relevant to anemia detection. Advanced machine learning models are trained on this data to identify patterns associated with anemia, offering accurate predictions without the need for invasive procedures. A core aim of the study is to enhance early detection, enabling timely intervention and reducing the overall prevalence of anemia among women. The high sensitivity rate of the algorithm allows for effective anemia detection with minimal input data, according to key findings. Furthermore, its non-invasive characteristics make it appropriate for application in rural regions where healthcare resources are scarce. The system successfully provides a non-invasive, accurate, and accessible method for anemia detection, using fingertip imaging and machine learning to predict anemia in real-time. With a compact device integrated into a web app, users can monitor their health easily, while healthcare providers can remotely access patient data for timely interventions. The system’s cost-effectiveness and ease of use make it particularly valuable for resource-limited settings, offering a scalable solution for anemia management and broader public health impact.
Open Access
Usability Evaluation of Digital Banking Services in Sri Lanka
(SLIIT, 2024-12) DARSHIKA, D.H.K.
In Sri Lanka, digital banking services are becoming more and more common, providing consumers with accessibility and convenience for a range of financial operations. However, these services' usability is crucial to their success because a bad user experience can cause irritation and abandonment. A thorough usability assessment of well-known digital banking platforms in Sri Lanka is part of the research. The results of this research will offer significant perspectives on the strengths and weaknesses of the current digital banking services in Sri Lanka, identifying opportunities for enhancement to improve user satisfaction and experience. Banks may better serve their customers' requirements and expectations by addressing usability issues, which will ultimately lead to a larger acceptance and utilization of digital banking services throughout the country.
Open Access
Impact Of Adopting Microservices Architecture & Containerization Technologies
(SLIIT, 2024-12) Bandusena, L.R
The adoption of microservices architecture and containerization technologies has transformed the software development landscape, enabling organizations to achieve greater agility, scalability, and resilience in their systems. This thesis examines the motivations behind the adoption of these technologies, the challenges faced during implementation, and the strategies employed to overcome them. By analyzing case studies, industry reports, and survey data from professionals across diverse domains, the study identifies the key drivers such as flexibility, rapid deployment, and cost-efficiency. The research also highlights critical obstacles, including the complexities of managing distributed systems, the cultural shift to DevOps, and the need for enhanced technical expertise. Furthermore, this work proposes actionable frameworks and best practices to facilitate successful adoption, including the integration of automation tools, effective training programs, and robust security measures. The findings of this research contribute to a deeper understanding of the transformative potential of microservices and containerization, offering valuable insights to organizations aiming to harness these technologies for sustainable growth and innovation.
Open Access
Impact Of Hybrid Work Arrangements On Employee Motivation Within The Accounting BPM Sector In Sri Lanka
(SLIIT, 2024-12) Bulathsinghala, B R
This study examines the impact of recent policy changes that require employees in the Accounting Business Process Management (BPM) sector in Sri Lanka to return to working exclusively from the office. These changes have sparked resistance among employees, who indicate that their motivation is influenced by factors beyond monetary compensation and who express a strong preference for hybrid work arrangements. Given the growing resistance to traditional work models, this topic is increasingly relevant as companies strive to retain talent and foster a motivated workforce. The study employs a mixedmethods approach, combining quantitative analysis with qualitative insights, analyzing employee perceptions and motivations through the Self-Determination Theory (SDT), which emphasizes the importance of intrinsic motivation driven by autonomy, competence, and relatedness. Findings reveal that the mandated return to in-office work has led to decreased intrinsic motivation among employees, highlighting the significance of flexible work arrangements in satisfying their psychological needs. The research underscores the necessity for organizations to consider employee preferences and invest in supportive policies that promote well-being and job satisfaction. By providing actionable insights, this study seeks to guide BPM employers in creating a motivating work environment that acknowledges the importance of hybrid arrangements. Ultimately, fostering a culture of flexibility and support is essential for enhancing intrinsic motivation, overall employee satisfaction, and retention in the evolving work environment. Keywords: Employee Motivation, Intrinsic Motivation, Hybrid Work Arrangements, Accounting BPM Sector, Self-Determination Theory