Research Papers - Dept of Information of Management

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Author: search.filters.author.Mills, AEnd date: 2009

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    PublicationOpen Access
    Towards an Information Systems Excellence Model
    (University of Canterbury. Accountancy Finance and Information Systems., 2004) Cragg, P. B; Mills, A; Suraweera, T; Todorova, N
    This paper proposes an IS excellence model based on the concept of business excellence. The Baldrige excellence model contains seven criteria, including: leadership; strategic planning; customer and market focus; human resource focus; process management; measurement, analysis and knowledge management; and business results. For each of these criteria, the paper explores significant IS literature to develop corresponding criteria in the IS context. The proposed model extends the existing work on IS Success and provides an holistic framework that brings together many topics that are often researched in relative isolation, eg, IS leadership, IS strategy, IS service quality, and IS user satisfaction
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    PublicationOpen Access
    Measurement of IT Management Sophistication in Small Firms
    (AIS Electronic Library (AISeL), 2005-12) Cragg, p; Mills, A; Suraweera, T
    This study developed an instrument to measure IT management sophistication in small firms. Multiple-case studies were used to explore the concept of IT management sophistication in small firms and provide a pool of indicators representing IT management sophistication. Small chartered accountancy firms in New Zealand were surveyed and the data was analysed using PLS. The final model of IT management sophistication included three dimensions: IT planning, IT controlling and IT leading. The validity and reliability of the measurement instrument was examined thoroughly. The results provide a significant foundation for researchers of IT management in small firms.