MSc in Information Systems

Now showing 1 - 3 of 3

Open Access
The Impact Of School-Level ICT Education On The National Digitization Effort In Sri Lanka
(Sri Lanka Institute of Information Technology, 2025-12) Alex, H.V.I.S
The significant demand for digitally qualified workforces in Sri Lanka under the digitization programme, has placed considerable pressure on the supply chain, where School ICT education systems is the primary supplier. This study was to evaluate the national policy and the educational outcomes. The main objective of this research was to measure the gap between the demand and supply of digitally qualified work forces, and to develop and implement an ideal information system to assist in finding a solution to this complex issue. That is CoreAlign-Nexus. A mixed methods approach and analysis of the primary survey data collected from 101 students and 15 teachers was used to analyze the results of the study. The result revealed that 48% of students lacked access to computers which is an essential requirement to follow the practical aspects of their instruction. This revealed inequality in education, which is a failure. The analysis found that confidence acted as the determining factor for an individual to enter the job market; however, the education system was unsuccessful in supplying qualified individuals. Based upon different international policies, this AI artifact proved to be reliable and dynamic. The evaluations by a panel of seven experts concluded the following: that the artifact’s ability to diagnose the problems presented were very accurate (M = 4.86 / 5.00); but its ability to present solutions were considered to be unrealistic and impractical (M = 3.43 / 5.00). Based on the findings of this study, a “human-in-the-loop” model is recommended as the primary contribution of this research.
Embargo
Enhancing the value proposition of priority Banking in SriLanaka
(Sri Lanka Institute of Information Technology, 2025-10) NAWARATHNE,I.K.S.S.
Priority banking has become a vital strategic focus for banks and financial institutions aiming to retain and grow affluent, high-net-worth client segments. In Sri Lanka, despite significant investments in branded premium offerings, evidence suggests that the actual value perceived by customers often falls short of expectations. Past studies highlight key issues, including a lack of personalization, insufficient digital integration, reactive relationship management, and limited lifestyle benefits. Customer feedback reinforces this gap, with many clients perceiving “priority” services as symbolic rather than substantive. This research investigates how Sri Lankan banks can enhance the value proposition of their priority banking services by aligning more closely with evolving elite customer expectations. Using a mixed-method approach, the study integrates surveys and interviews with relationship managers and priority clients in certain states and private banks in Sri Lanka, supported by secondary data from reports and academic studies. Findings reveal that while customers value exclusivity and trust, true loyalty is undermined by generic service delivery and limited proactive engagement. To address these gaps, this study proposes the P.E.A.K. Model, a strategic framework emphasizing Personalization (tailored financial and lifestyle solutions), Experience Integration (seamless digital- physical journeys), Anticipation (proactive, predictive engagement), and Knowledge Empowerment (financial literacy and advisory tools). The model underscores the importance of leveraging AI- driven personalization, omnichannel CRM, and well-trained relationship managers to create a more differentiated and meaningful client experience.
Open Access
Challenges and Opportunities in Mobile Banking Adoption among Young Adults in Sri Lanka
(Sri Lanka Institute of Information Technology, 2025-09) Liyanage S L
This study examines the challenges and opportunities associated with mobile banking adoption among young adults in Sri Lanka. Mobile banking currently provides accessibility, convenience and financial inclusion, yet its adoption remains inconsistent due to issues such as security concerns, lack of trust, digital literacy gaps and infrastructure limitations. While mobile banking provides numerous benefits, such as 24/7 access to financial services, reduced dependency on physical bank branches and increased financial inclusion, significant barriers still need to be addressed. The purpose of this research is to identify barriers, examine user perceptions and propose strategies that can enhance adoption. A structured questionnaire will be administered among young adults in different geographic settings (urban, suburban, rural). To guarantee a thorough understanding, both mobile banking users and non-users will be included. Data collected will be analyzed to highlight trends in adoption, perceptions of security and the role of financial literacy. It is anticipated that the results would help banks, policymakers and tech companies create mobile banking systems in Sri Lanka that are safer, easier to use, and more inclusive. By addressing existing challenges and leveraging opportunities, the research aims to foster a more inclusive and technology-driven financial ecosystem that aligns with global banking trends.

MSc in Information Systems

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