International Conference on Advancements in Computing [ICAC]

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The International Conference on Advancements in Computing (ICAC) is organized by the Faculty of Computing of the Sri Lanka Institute of Information Technology (SLIIT) as an open forum for academics along with industry professionals to present the latest findings and research output and practical deployments in computing.

The primary objective of ICAC is to promote innovative research that addresses real-world challenges and contributes to the social well-being of communities. The conference provides a dynamic platform for researchers from around the world to present groundbreaking findings, exchange ideas, and establish meaningful collaborations.

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Author: search.filters.author.Kuruppu, A.Subject: search.filters.subject.Decision Tree

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    Smart Intelligent Troubleshooter to Solve Windows Operating System Specific Issues
    (2020 2nd International Conference on Advancements in Computing (ICAC), SLIIT, 2020-12-10) Rajapakshe, D.I.K.; Shamil, M.P.P.; Paththinisekara, P.M.C.P.; Liyanage, S.K.; Samaratunge Arachchillage, U.S.S.; Kuruppu, A.
    While working on computers, people frequently confront with various kinds of problems, those beyond their extensive expertise. Microsoft Windows is the widely used Operating System running on numerous personal computers and the reason which gives more irritating problems that require to be addressed. Currently, troubleshooting is considered as a costly and time-consuming approach. The SAITA is an Artificial Intelligent Troubleshooting Agent that utilizes natural language generation, machine learning, and dependency resolving and ontology-based methodologies for solving most common Windows-specific issues within a short period of time than the traditional approach. The assistant learns from the accessible data and accomplishes the task for users as performed by human experts. The main objective of this exploration venture is to distinguish the constraints of existing troubleshooting software and create an AI troubleshooting assistant to provide solutions to fix the identified user issues. The use of this assistant would be economical as an IT help desk alternative in the industry. SAITA is developed to serve as a representative troubleshooter for fundamental user issues, service issues, application issues, and perform environment setup by analyzing software. This system will be able to solve the common Windows user’s issues as same as a human with less time.