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Subject: search.filters.subject.Purchase intention

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Now showing 1 - 4 of 4
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    PublicationOpen Access
    Bridging the chatbot connection: the role of AI-driven chatbot affordances in e-commerce purchase intentions
    (Emerald Publishing, 2025-10-05) Yatawara, K.M.B; Sampath, T; Kalupahana, P.L; Rathnayake, S.O; Jayasuriya, N; Rathnayake, N
    Purpose – This paper explores how AI-driven chatbots, using social support and affordance theories, influence consumer behavior and purchase intentions (PIs) in e-commerce, addressing challenges like limited understanding and security concerns. Design/methodology/approach – A quantitative study was conducted to collect data from 385 customers who had interacted with AI-driven chatbots on e-commerce platforms. Purposive sampling was employed to ensure the relevance of the respondents. Partial least squares-structural equation modeling (PLS-SEM) analysis was performed using SmartPLS 4 to test the hypothesized relationships and analyze the data. Findings – The results show a small direct effect of chatbot affordances on PI, with stronger indirect effects via customer satisfaction (CS) and trust. Notably, trust does not directly influence PI, suggesting a reliance on word-of-mouth. Customer engagement (CE) plays a minor mediating role, highlighting the importance of emotional and experiential factors. Originality/value – This pioneering study within the Sri Lankan context addresses the underexplored area of AI-driven chatbots and their influence on PI. Additionally, the study provides nuanced insights into the mediating mechanisms of CS, trust and engagement in the relationship between chatbot affordances and PI.
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    PublicationOpen Access
    Study on Factors Affecting Purchase Intention of Fashion Clothes Advertised on Social Media Platforms
    (Department of Mathematics and Statistics, Faculty of Humanities and Sciences, SLIIT, 2025-10-10) Bandara, S. M.G. S.; Nethmini, K. A. D.; Nanayakkara,P. G. S. A.; Ranasinghe, H. M. D. K.; Niroshani, S. A.
    With the evolution of the digital world, social media has become a key player in the online fashion industry. This study on factors influencing purchase intention for fashion clothing through social media focused on how factors such as price, brand reputation, product quality, design variety, brand image, customer reviews, delivery time, return policy, and delivery quality impact purchasing decisions. A questionnaire featuring a five-point Likert scale was used to gather data. Using simple random sampling, 203 responses were collected within Sri Lanka. The importance of each factor was analysedby calculating the means from the Likert scale responses in MATLAB (R2018a). According to the Likert scale interpretation for a five-point scale, with (4.21–5.00) considered very important: price (4.66), product quality (4.79), delivery quality (4.59), variety of designs (4.23), customer reviews (4.43), delivery time (4.24), and return policy (4.28). Other factors, such as brand reputation (4.01) and brand image (3.63), fell within the important range (3.41–4.20). Overall satisfaction with online shopping (3.43) alsofalls within this range. Therefore, this study concludes that apparel businesses should focus their marketing strategies on these key factors via social media to improve customer engagement and increase sales.
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    PublicationEmbargo
    Factors Influencing Local Branded Fresh Milk Purchase Intention among Consumers: A Case from Kurunegala District of Sri Lanka
    (SLIIT Business School, 2021-12) Wijesinghe, A.G.K.
    Disputable information released through the mass media related to the imported powder milk incorporated with melamine, dicyandiamide (DCD) and animal fat has made a negative influence on powder milk consumption in Sri Lanka. This study was focused to analyze how consumers’ perceived knowledge, processed knowledge, health consciousness, attitudes, certification and subjective norms influence the purchase intention of local branded fresh milk among consumers in Kurunegala District in Sri Lanka. Data were collected from 200 consumers in selected supermarkets and other sales centers covering five Divisional Secretariats in Kurunegala district by means of face to face interview. Super markets were selected randomly and respondents were selected by systematic sampling. A Confirmatory Factor Analysis was carried out to find the relationships between selected seven Constructs. The results revealed that consumers’ health consciousness was the main Construct that influenced the purchasing intention of locally produced branded fresh milk. Findings of this study provide new information about the purchasing behaviour of consumers.
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    PublicationOpen Access
    The Impact of Online Customer Reviews on Purchase Intention with Special Reference to Sri Lanka Tour Packages
    (SLIIT Business School, 2021-12-10) Fernando, W.M.R.N.; Jeyaramanan, S.; Kothalawala, R.U.; Vithanage, G.Y.
    Most of the businesses were used to rely heavily on word of mouth to carry out their business activities. But nowadays, online society dominated by the usage of mobile devices and search results, word of mouth has been replaced by online review sites and social media. The social proof contained within reviews and star ratings helps consumers make decisions faster with greater confidence than ever before. Companies can get the use of information provided by consumers on a variety ofwebsites ranging from blogs to rating and review site to understand customer concerns and complaints to take corrective actions. Through the findings it is examined that consumers are influenced by their own and other consumers' customer care experiences in choosing brand/ company to make purchases The population is consisted on huge number of respondents so it is hard to use an information gathering. Because of that researcher could be selected sample by applying convenience sampling techniques. The selected sample size consisted with 150 respondents who have booked Sri Lanka tour packages. A structured questionnaire developed to collect primary data .form the sample of the respondents. For the study independent variables are being tested with their impact on purchase intention. Through the study, four independent variables tested. Those are source credibility, timeliness, valance and length of reviews. All alternative hypotheses were accepted and those variables were positively impact on purchase intention. In order to test the hypotheses correlation was calculated and regression analysis has been processed to determine the impact. Online reviews can develop or destroy a business. Therefore, understanding about the impact of these reviews and social media activities are important. The improvement of this side is not only good for consumers but also good for business as well.