Scholarly Articles
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Publication Embargo E-commerce success redefined: integrating information systems and customer empowerment for e-customer engagement(Emerald Publishing, 2026-03-17) Boyagoda, G; Thalagala, S.M; Pathirana, S.L; Jeewantha, S; Wisenthige, KPurpose – This study aims to explore the impact of system quality, information quality, service quality and customer empowerment on customer satisfaction and e-commerce success in Sri Lanka, focusing on Millennials and Generation Z. By integrating the DeLone and McLean Information Systems Success (D&M ISS) model with customer empowerment theory, the research seeks to provide insights into the key drivers of e-customer engagement in e-commerce. Design/methodology/approach – A structured questionnaire was used to collect data from 413 respondents employing the purposive sampling technique. The data collection instrument comprised 32 questions related to system quality, information quality, service quality, customer empowerment and customer satisfaction, as well as demographic questions. The data were analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM). Findings – The results revealed that the system quality, information quality and service quality significantly influence customer satisfaction and intention to use the system in the context of e-commerce, which leads to higher customer engagement. Furthermore, the findings substantiate the crucial role that customer empowerment plays in terms of increasing customer satisfaction. Research limitations/implications – This study focuses on Millennials and Generation Z e-customers in Sri Lanka. It provides insights into this demographic, but does not capture the diverse cultural and technological landscape of the entire country. The study examines Information System (IS) dimensions and customer empowerment, excluding other significant variables like overall customer engagement. Self-reported data may introduce biases, and future research with larger sample sizes and different methods could improve the validity. Focusing on four selected online shopping platforms may limit the applicability as the e-commerce landscape is continuously evolving. Practical implications – The findings offer guidance to e-commerce businesses and policymakers to enhance their digital services and customer satisfaction. Businesses can improve their system quality with intuitive designs, offering accurate information to boost engagement and deliver excellent service quality. Initiatives such as interactive tools, loyalty programs and tailored support can empower customers, fostering a stronger impact. Policymakers can support e-commerce growth by improving regulations and providing training programs. These measures contribute to a more efficient and satisfying online shopping experience, driving long-term customer loyalty and business growth. Social implications – The research emphasises the role of customer empowerment in fostering customer engagement, contributing to the growth of the digital economy and enhancing online shopping experiences. Originality/value – This research enhances the academic understanding of e-commerce success by strengthening the DeLone and McLean Information Systems Success model by adding the concept of customer empowerment. This unique improvement is applied in the context of Sri Lanka, an emerging market with its own socio-economic characteristics. This addition provides new insights into key factors affecting e-customer engagement in the e-commerce sector.Publication Embargo Expanding STEM education in low- and middle-income countries: Evidence from policy reforms in Sri Lanka(Elsevier Ltd, 2026-03-01) Priyadarshana, IGovernments in low- and middle-income countries (LMICs) are increasingly investing in STEM education to enhance youth employability and economic growth. Yet, the success of such initiatives depends on students’ responses, which are shaped by their perceptions, motivations, and institutional context. This study examines the effectiveness of two parallel government interventions in Sri Lanka aimed at increasing high school enrollment in STEM subjects: (1) introducing a new Technology stream and (2) upgrading selected schools to offer the Science stream. Using nationwide school census data from 2008 to 2021 and a Difference-in-Differences approach, the study compares the impacts of these interventions on student enrollment patterns across STEM and non-STEM majors. The results show that the introduction of the Technology stream had a significantly larger impact on increasing STEM enrollment and reducing non-STEM enrollments—especially among male students and those in provincial schools—compared to the Science stream intervention. The study draws on education economics and psychological theories to explain these differences, highlighting the roles of perceived returns, self-efficacy, and student interest orientation. The findings underscore the need for STEM policies to align with both student characteristics and broader systemic structures. Insights from Sri Lanka may be relevant to other LMICs where educational reforms must navigate stratified school systems, constrained resources, and persistent gender disparities in STEM participation.Publication Open Access Integration of industry 4.0 technologies to overcome lean manufacturing barriers in Sri Lanka’s apparel sector(Emerald Publishing, 2026-02-09) Silva, N; Hettiarachchi, D. I; Perera, P; Perera, CPurpose – This study aims to examine how Industry 4.0 (I4.0) technologies can enable Lean Manufacturing (LM) practices in Sri Lanka’s apparel industry. Although LM has been widely adopted to improve efficiency and reduce waste, persistent barriers such as frequent product changes, limited real-time visibility and infrastructural constraints have restricted its full potential. The purpose of this research is to explore how advanced digital solutions, including Internet of Things (IoT), real-time analytics and augmented/virtual reality (AR/VR), can address these barriers and enhance the competitiveness and sustainability of apparel manufacturing in a dynamic global market. Design/methodology/approach – A qualitative single-case study design was used to provide an in-depth understanding of digital–lean integration. The research was conducted in collaboration with a leading Sri Lankan apparel manufacturer. Data were collected through on-site factory observations, semi-structured interviews with managers and employees and examination of company records. Using Yin’s (2018) case study methodology as a guiding framework, the study analyzed how selected I4.0 technologies were implemented alongside lean tools and how these interventions addressed identified operational inefficiencies. Findings – The study found that I4.0-enabled solutions significantly enhanced lean practices by improving production workflow transparency, defect detection and downtime reduction. Tools such as IoT-linked dashboards, electronic Kanban systems and automated performance monitoring minimized non-value-adding activities and reduced bottlenecks. AR/VR applications demonstrated potential for training and machine setup, while predictive maintenance improved equipment reliability. However, the research also identified persistent shortcomings, including data confidentiality issues, workforce adaptability challenges and high capital investment requirements. The findings highlight both the opportunities and practical limitations of integrating digital technologies into lean environments. Research limitations/implications – The research was limited to a single case study of a large apparel manufacturer in Sri Lanka, which constrains the generalizability of findings. Data confidentiality policies restricted access to detailed financial information, preventing quantitative analysis of productivity gains and return on investment. Future studies could extend this research by including multiple firms across varying scales and geographies, enabling comparative insights. Broader empirical studies that quantify the financial outcomes of digital–lean integration would provide further validation and support for industry-wide adoption. Practical implications – For practitioners, the study offers a roadmap for integrating I4.0 technologies with lean practices in apparel manufacturing. The evidence suggests that digital lean tools can enhance transparency, improve workflow efficiency and support more accurate decision-making. Managers should prioritize investments in IoT-enabled monitoring, predictive maintenance and digital visual management systems while addressing workforce readiness through training programs. Attention must also be given to cybersecurity and change management to ensure sustainable implementation. These findings are particularly relevant for resource-constrained firms seeking to maximize operational efficiency while navigating global competitive pressures. Social implications – The integration of I4.0 and LM in Sri Lanka’s apparel sector holds broader social benefits by safeguarding employment in a critical export industry that provides livelihoods for over 300, 000 workers. Enhanced productivity and competitiveness contribute to economic stability and foreign exchange earnings. Moreover, digital lean practices can reduce waste, contributing to environmental sustainability and aligning with global sustainable development goals. By strengthening the resilience of the apparel sector, these advancements can help sustain jobs and improve working conditions, particularly in developing country contexts where apparel remains a cornerstone of industrial growth. Originality/value – This study provides one of the first in-depth examinations of how I4.0 technologies can act as enablers of LM in the Sri Lankan apparel industry. Unlike prior studies that treat lean and digital transformation as separate trajectories, this research highlights their synergies and tradeoffs in practice. By capturing both the benefits and shortcomings of digital lean tools, the paper contributes to theory by extending understanding of lean–I4.0 integration in emerging economy contexts. It also offers practical value by providing industry-specific insights that can inform managers’ strategic decisions on digital transformation.Publication Embargo Accessibility and usability of virtual learning platforms: Lived experiences of visually impaired undergraduates in Sri Lanka(Elsevier Ltd, 2026-03-12) Rajapakshe, W; Wickramaarachchi, C; Alwis, M.K. S.S; Amarasinghe, A.A. M.L; Jayasekara, P.N; Jayasekara, P.TThis study explores the accessibility and usability of virtual learning platforms of visually impaired undergraduate students in Sri Lanka, focusing on their lived experiences, use of assistive technologies, and institutional support mechanisms. As online learning becomes increasingly prevalent, accessibility and inclusive challenges persist, particularly in developing countries with limited infrastructure and institutional support. Despite the availability of assistive technologies, visually impaired learners frequently encounter barriers, including poorly designed platforms, limited usability of screen readers, and inadequate institutional guidance. Addressing a critical research gap, this study investigates how visually impaired undergraduates experience and navigates virtual learning environments to identify accessibility barriers, enabling practices, and context-specific strategies for inclusive digital learning. Using a qualitative approach, semi-structured interviews were conducted with fifteen visually impaired university students across Sri Lanka. Thematic analysis revealed five core themes: barriers and challenges to effective virtual learning, preferred virtual platforms, accessibility features and tools, facilitators of learning success, and strategies to optimise the learning environment. These findings illuminate how systemic inequalities, infrastructural limitations, and institutional neglect collectively constrain the digital learning experience for visually impaired students, while also highlighting enabling practices that foster access and inclusion. The study's originality lies in foregrounding student-led insights in a developing country context and integrating practical, context-specific recommendations for platform developers, educators, and policymakers. By centering the voices of visually impaired learners, this research contributes unique and actionable knowledge to the field of inclusive digital education.Publication Embargo Long-term recovery from the 2004 Indian ocean tsunami in two Sri Lankan east coast municipalities(Elsevier Ltd, 2026-01) Thamboo, J; Josiah, R; Saja, A; Salah, P; Rossetto, T; Dias, PSri Lanka was the second most affected country after Indonesia, in the 2004 Boxing Day Indian Ocean tsunami (IOT). A study mission was therefore carried out twenty years after the 2004 IOT to assess the recovery of the affected regions, especially in the Eastern region of Sri Lanka, focusing on two of the most affected municipalities, i.e. Kalmunai and Batticaloa. The social and infrastructure characteristics of resettlements/relocations/new settlements in the affected regions, presence of critical infrastructure, preparedness and early warning systems installed have been assessed. It was observed that similar approaches have been adopted to plan the community relocation in both of these municipalities, while the significant reemergence of residential and commercial developments in the coastal stretches of Kalmunai municipality have been noted. Exposure analyses have revealed that there are still some critical infrastructure situated in the tsunami hazard zones. It can be construed that these municipalities have recovered from the physical losses incurred, and spatial planning is in place for future developments considering the tsunami risk. Challenges and opportunities from their differing geographical contexts appear to have been judiciously handled. However, shortcomings are noted in actual implementation due to various reasons, such as limited resources, availability of funding and preference of communities to live close to their original lands. Improving the resilience of infrastructure by designing against the expected tsunami hazard and multi-hazards, regular verification of the early warning systems and evacuation procedures are emphasized to mitigate the impacts from future tsunami.Publication Open Access Prevalence, nature and impacts of non-sexual online harassment in Sri Lanka: A quantitative analysis(Elsevier Ltd, 2025-10-20) Harasgama, K. S.; Karunasena, K; Senarath, S; Jayamaha, S; Mahingoda, C.B; Deshapriya, WThe objective of this study is to examine the prevalence, nature and impacts of nonsexual online harassment among the youth population in Sri Lanka. Data was collected through a countrywide survey from a cross-sectional sample of 4805 young people. Data was analysed using SPSS software package. Results of this study indicate that 11.7 % of the youth population surveyed had experienced non-sexual forms of harassment in the cyberspace. The analysis also revealed the most common types of harassment experienced, the platform where harassment was committed the most, the most common types of victims and perpetrators, and the impacts of non-sexual online harassment on victims. The findings of this study suggest that Sri Lanka needs to devise targeted policies for combatting non-sexual online harassment, and that it may need to tailor its responses to the needs of each sector.Publication Embargo Toward minority resilience – an integrated qualitative analysis with trans and gender non-conforming interviewees in Sri Lanka(Emerald Publishing, 2025-04-08) De Silva, R; Henrich, S; de Silva, B.G. R; Maycock, M; Edirisooriya, C; Nagahawatta, K; Medawatta, WPurpose – This study aims to explore minority resilience of trans and gender non-confirming individuals within a non-Western, collectivist society in Sri Lanka. Design/methodology/approach – In total, 15 interviews were analyzed with the multi-method qualitative text and discourse analysis framework; by incorporating the depth of discourse analysis with the breadth of thematic analysis. Findings – Four narratives emerged (jealousy and competition; authentic expression; othered or shunned; and conditional acceptance), located at the convergence of the two interview foci, “group membership” and “level of support”. Study findings strengthen the Transgender Resilience Intervention Model with evidence from a non-Western context, highlighting unique findings from Sri Lanka. Research limitations/implications – The sample size, focus on one nationality, exclusion of minors and recruitment of participants with access to digital devices may limit generalizability of study findings. Some responses on autobiographical data required prompting by the researcher, and retrospective recollections may not be reliable. Originality/value – To the best of the authors’ knowledge, this research is one of the first studies in South Asia to explore minority resilience with trans and gender non-conforming individuals. The findings add to the growing body of South Asian scholarship and further expand the predominantly Global North literature by providing a collectivist perspective.Publication Open Access Online Harassment in Sri Lanka: A Thematic Analysis(MDPI, 2023-03-15) Harasgama, K.S; Jayamaha, S: Online harassment has become a growing menace worldwide for which every nation is trying to find a solution. Existing literature demonstrates that online harassment is widespread in diverse forms and so is its impact on the victims. Despite the lack of any comprehensive studies in this area, there is sufficient evidence to demonstrate the prevalence of online harassment in Sri Lanka and the need to find effective solutions to it. In such circumstances, this study aims to understand the nature of online harassment in the Sri Lankan context using qualitative research methodology. To that end, the study uses thematic analysis for analysing the data collected through semi-structured interviews. The thematic analysis was employed for the study as it assists in classifying complex qualitative data into different and simplified themes for better understanding and interpretation of such data. Among other findings, the analysis revealed three global themes, namely the motives of the perpetrators, the impact on victims, and remedies. Under each global theme, the study revealed various organising and basic themes, also indicating that the motives of the perpetrators and the impact on the victims are closely connected. It further reveals that impacts could be extremely serious, ranging from helplessness to suicidal thoughts, humiliation to broken relationships, and even having adverse impacts on the careers of victims. The study also found that the available remedies are not systematic or strong enough to meet the expectations of the victims. Thus, we conclude that the threat from online harassment in Sri Lanka is similar to that in any other country, requiring immediate and well-planned legal and policy responses, as exposed by the key themes identified in the study.