Automated vehicle insurance claims processing using computer vision, natural language processing

Abstract

Traditional insurance claims processing systems are no match for the modern world due to the increasing population of vehicles and the resulting number of accidents. In this paper, the authors present a novel idea to automate the tedious processes in the insurance industry. The presented system consists of three main components namely, re-identify the make and model of the vehicle, identify the damaged automobile component, type, and severity, and compute an accurate repair estimate using damage component identification. Also, automate the documentation process by identifying the relevant fields in the voice input provided by the user. This ensures both the parties involved in this process will be benefited from the proposed system. Presented solutions Were designed using the aid of Artificial Intelligence techniques, mainly CNN models and Natural language processing techniques.