Smart Intelligent Troubleshooter to Solve Windows Operating System Specific Issues

Abstract

While working on computers, people frequently confront with various kinds of problems, those beyond their extensive expertise. Microsoft Windows is the widely used Operating System running on numerous personal computers and the reason which gives more irritating problems that require to be addressed. Currently, troubleshooting is considered as a costly and time-consuming approach. The SAITA is an Artificial Intelligent Troubleshooting Agent that utilizes natural language generation, machine learning, and dependency resolving and ontology-based methodologies for solving most common Windows-specific issues within a short period of time than the traditional approach. The assistant learns from the accessible data and accomplishes the task for users as performed by human experts. The main objective of this exploration venture is to distinguish the constraints of existing troubleshooting software and create an AI troubleshooting assistant to provide solutions to fix the identified user issues. The use of this assistant would be economical as an IT help desk alternative in the industry. SAITA is developed to serve as a representative troubleshooter for fundamental user issues, service issues, application issues, and perform environment setup by analyzing software. This system will be able to solve the common Windows user’s issues as same as a human with less time.