IT driven banking services in Sri Lanka: customer acceptance and service quality

Abstract

The implementation of IT projects such as acquiring and implementing accounting software systems has become widespread among small and medium sized enterprises (SME). Invariably the SMEs face numerous difficulties, especially at the initial stages of IT project implementation. Using case study approach, this paper explores the nature of and the processes related to managerial aspects of accounting software systems implementation projects in SMEs. The results provide valuable insights to the project management processes with respect to the implementation of software applications in the SMEs.