Resolving the Challenges Faced While Adapting to Enterprise Resource Planning (ERP) in Sales Organizations

Abstract

This study investigates the factors impacting ERP (Enterprise Resource Planning) adaptation at DIMO (Diesel and Motor Engineering Company), a Sri Lankan corporation that just switched from a legacy system to a new ERP platform. As a result of switching to new ERP, Employees are struggling a lot to adjust to the new ERP. This makes the transition difficult. Observing these problems, the study identified four essential characteristics that influence ERP adaptation as user training, support desk efficiency, top management support, and user participation. This criterion was identified through a review of existing research and the related studies. This research was performed according to the Sri Lanka context. A quantitative method was used to examine the impact of user training, support desk efficiency, top management support, and user participation towards ERP adaptation. So the data collected via a standardized questionnaire which was issued to a sample of DIMO personnel. This questionnaire was used to identify the impact of all identified factors towards ERP adaptation via a quantitative manner. The study's goal is to identify the association between user training, support desk efficiency, top management support, and user participation towards ERP adaptation in Sri Lankan context. This is focused to gain insight into how each element influences the system change. Finally, to aid the ERP adaptation process, a Microsoft Power Automate support structure was developed to give additional assistance. This study delivers the impact of identified factors towards ERP adaptation at DIMO. Additionally, this research will be helpful other comparable firms in Sri Lanka who are confronting ERP transition.