Framework to identify the affecting factors of electronic service quality of Information Systems of a university: A CONCEPTUAL MODEL

Abstract

Electronic media usage is very high in every field with technological innovation. Universities and higher education institutions also use electronic media to see the most effective results on behalf of inputs. Although information and knowledge are separate concepts, they join together to work like a combined socket and the electronic media is the key gear in a given academic environment. Latest technologies have reached the university systems at a higher priority level. From that point, usage of electronic information system has become an essential discussion in the field of education. Many a research have been done in the field of IS and have created an awareness in the direction of service quality of IS in the education environment. Identifying the factors that affect the information system service quality is important to take necessary decisions of IS. This effect was to introduce a framework to identify the affecting factors of IS service quality in a university environment. Introduced framework has principally based on the E-S-Qual model and it has moderated according to literature in this field with findings of the researcher.