School of Business
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Publication Embargo Exploring deceptive behavior in intra-organizational activities of teleworkers in the IT sector in Sri Lanka(Springer Science and Business, 2025-07-04) Rajapakshe, W; Bangsajayah B.S.AThis study aims to explore and validate a conceptual framework based on socio-technical systems and information manipulation theories to understand how deficiencies in IT infrastructure and interpersonal distrust lead to communication breakdowns and foster deceptive behavior. The research examines this phenomenon, which became particularly pronounced as companies shifted to remote work during the COVID-19 pandemic. The study employs moderated regression analysis (MRA) utilizing the PROCESS macro model 7 to assess hypotheses concerning the mediated moderation effect of deception. Data was collected from a judgmental sample comprising 200 remote IT workers to probe their motivations for deceptive practices within virtual work environments. Research findings demonstrate that the moderated mediation index (the interpersonal trust index) is −.1894. Moderated mediation is statistically significant, not including zero, as indicated by the 95% confidence interval (−.2380 to −.1385). Interpersonal trust moderates the indirect effect of IT infrastructure on communication deception. These findings imply that teleworkers can effectively communicate information if companies provide the infrastructure. Interpersonal trust can increase communication even in inappropriate household environments. Employers should prioritize managing trust and maximizing human capital to create a win–win situation for the company and teleworkers. This study sheds light on the role of interpersonal trust in shaping the relationship between communication and deception, filling a gap in the empirical literature on virtual work environments in the post-pandemic landscape. It provides novel insights by demonstrating how organizational trust moderates communication dynamics and mediates the influence of both deceit and IT infrastructure provision.Publication Open Access Critical risk factors influencing the management of disruptions in construction projects: Insights from recent challenges in Sri Lanka(Elsevier Ltd, 2025-01) Rajapakshe, WThe construction industry has a significantly contribute to the economy of Sri Lanka. However, in recent years, its overall share of the national output has declined, primarily due to the impacts of the COVID-19 pandemic, political instability, and ongoing economic challenges. Many construction firms halted projects and laid off employees, highlighting the critical need for effective risk management during crises to predict and mitigate risks. This study explores emerging risk factors in Sri Lanka's construction sector post-crisis. Using a three-phase linear decision-making model, the research combines a literature review, a survey of 290 construction professionals, and structural equation modelling (SEM) to identify major risk factors across four phases of risk management. Key risks out of 23 include general factors like health and safety issues, material costs, regulations, political interference, corruption, and labor shortages, while phase-specific risks involve delays, budget overruns, payment delays, and cancellations. The study revises the risk registers to improve risk management strategies. While the findings are context-specific to Sri Lanka, they may offer indicative insights for other developing countries facing similar crisis-driven disruptions. The practical implications extend to multinational and local companies, supported by data from 22 countries, offering a comprehensive framework for addressing construction industry challenges in volatile environments. The novelty of this study lies in its use of theoretical triangulation to align Classical Risk Management theory with real-world operational risk factors, revealing critical overlaps, behavioral influences, and contextual gaps in traditional frameworks.Publication Open Access Analysis on Current and Future Training Needs in Health Sector of Sri Lanka(SRAC - Romanian Society for Quality, 2022-08) Rajapakshe, W; Weerarathna, R. S; Pathirana, G.Y; Malage, M. HSri Lanka holds a unique position in South Asia as one of the developing nations to provide universal health. Government spending on welfare mainly involves compromising or constraining a country's development budget. It requires sound management strategies to utilize limited resources, including the human resource of the health sector. Training and development of health professionals can be identified as a critical component in strengthening the quality of health services. Fewer studies exist on Training Needs Analysis (TNA) on health professionals in Sri Lanka, and this study assessed the Training Needs of Sri Lanka's healthcare professionals. This is a cross-sectional study collecting data from 240 health sector professionals in Sri Lanka. The Hennessey Hicks Training Need questionnaire was used to obtain data. Data from the source was analysed through the oneway ANOVA to compare the training needs of various professional groups, and the Word Cloud Online tool was applied to analyse the open-ended questions. The study identifies published research evaluation, communicates with patients, identifies viable research, introduces new ideas, prioritizing works, assessing patients' needs, using technology, undertaking health promotion activities, collecting research information, and undertaking administrative duties as current training needs. While computer literacy training, training on new medical equipment, awareness programs on workplace stress-reducing, training on quality assurance certifications like ISO, programs on effectively communicating with patients, management training, and language training were identified as future training needs of professionals in the health sector. The study concluded that, continuous training programs as the preferred approach to access the performance gap. It also demonstrates that this awareness of information regarding the training needs is beneficial for the health sector policymakers, managers, employees, and the community. Having a better understanding of their job roles, performance needs, and involvement in the decision-making process is likely to motivate healthcare sector employees to improve service quality. These benefits will be reflected in positive outcomes on service quality, improving the overall healthcare system in the country.Publication Open Access Analysis on Future Training Needs in Health Sector of Sri Lanka(SRAC - Romanian Society for Quality, 2022-08) Weerarathna, R; Rajapakshe, W; Pathirana, G. Y; Malage, M. HSri Lanka holds a unique position in South Asia as one of the developing nations to provide universal health. Government spending on welfare mainly involves compromising or constraining a country's development budget. It requires sound management strategies to utilize limited resources, including the human resource of the health sector. Training and development of health professionals can be identified as a critical component in strengthening the quality of health services. Fewer studies exist on Training Needs Analysis (TNA) on health professionals in Sri Lanka, and this study assessed the Training Needs of Sri Lanka's healthcare professionals. This is a cross-sectional study collecting data from 240 health sector professionals in Sri Lanka. The Hennessey Hicks Training Need questionnaire was used to obtain data. Data from the source was analysed through the one-way ANOVA to compare the training needs of various professional groups, and the Word Cloud Online tool was applied to analyse the open-ended questions. The study identifies published research evaluation, communicates with patients, identifies viable research, introduces new ideas, prioritizing works, assessing patients' needs, using technology, undertaking health promotion activities, collecting research information, and undertaking administrative duties as current training needs. While computer literacy training, training on new medical equipment, awareness programs on workplace stress-reducing, training on quality assurance certifications like ISO, programs on effectively communicating with patients, management training, and language training were identified as future training needs of professionals in the health sector. The study concluded that, continuous training programs as the preferred approach to access the performance gap. It also demonstrates that this awareness of information regarding the training needs is beneficial for the health sector policymakers, managers, employees, and the community. Having a better understanding of their job roles, performance needs, and involvement in the decision-making process is likely to motivate healthcare sector employees to improve service quality. These benefits will be reflected in positive outcomes on service quality, improving the overall healthcare system in the country.Publication Open Access The Relationship between Internship Programs and Employability: With Special Reference to BBA Graduates of Non State University of Sri Lanka(Human Resource Management Academic Research Society (HRMARS), 2018-12) Rajapakshe, W; Meththananda, K. A. N. N; Apsara, T. G. U; Yapa, Y. M. U. J; Shanthirathne, K. U. N; Weerarathna, R. SInternship program is a strategic initiative which has been implemented by tertiary education institutes to improve the employability of graduates as the graduates’ unemployment has become a International Journal of Academic Research in Business and Social Sciences critical issue especially in the Sri Lankan context. This study examines the relationship between internship programs and graduates’ employability with the perspective of Business Management graduates who have recently passed out from the Sri Lanka Institute of Information Technology. The paper has revealed that internship programs have a strong positive relationship with graduates’ employability. Further the paper reveals that technical skills which they have gained through internship programs have the strongest relationship with their employability, therefore their perception is that technical skills have the most impact towards their employability. Also the paper presents that they agree that their intention for lifelong learning has been improved by internship programs. Ultimately the study has been able to reveal that internship programs have a strong relationship with graduates’ employability which is the ultimate objective of the study.Publication Open Access Impact of Emotional Intelligence on Job Performances with the Mediation Impact of Occupational Stress(South Asian Journal of Social Studies and Economics, 2021-10-05) Rajapakshe, W; Jayaratne, A. R. W. KThis study investigates the impact of emotional intelligence on the job performance of the banking employees in Sri Lanka with the mediation impact of occupational stress. The quantitative approach uses the confirmatory survey method, and it was verified. The data has been analyzed by using Structural Equation Modelling (SEM). The confirmatory factor analysis results, RAMSEA=0.089, CFI=0.920, and χ2/df, =3.437, show that the proposed conceptual model fit. The findings reveal that emotional intelligence has a direct effect of 0.385 on job performance and an indirect effect of 0.023 through the mediatory path of occupational stress, resulting in a total effect of 0.408, which is significant (p<0.05). Therefore partial mediation can be observed. Even though higher emotional intelligence leads to higher job performance, this positive impact is lowered due to the partial mediation effect of occupational stress. Therefore, it can be stated that to improve the banking employees' performance, and emotional intelligence can be used as a human resource management strategy.Publication Open Access IMPACT OF OPERATIONAL LEVEL EMPLOYEES’HAPPINESS ON PERFORMANCE OF HOTEL INDUSTRY IN SRI LANKA(Sabaragamuwa University of Sri Lanka, 2019-10-29) Dissanayaka, D. M. K. S; Malluwawadu, D. D; Mendis, W. N. M; Wickramarachchi, W. A. H. M; Rajapakshe, WThe purpose of this study is to identify the impact of operational level employees’ happiness on organizational performance based on the hotel industry in Sri Lanka. Basically, employee behavior is very critical for an organization. While employees are happy about their job it encourages them to get motivated and perform their job well. As a result, organization can gain performance-oriented results towards them. Happiness is measured by five attributes; job inspiration, organizations shared value, relationships, quality of work life and leadership. In addition, this research identified the employee happiness based on gender, age, marital status, education and years of service. Organizational performance is assessed based on the employee attitudes. Survey method used to collect data through a standard questionnaire. One of Sri Lankan largest hotel chain was selected through the convenient sampling and sample of this research was 350 operational level employees which selected through the random sampling. Pearson correlation, multiple regression analysis used to identify the relationship between independent and dependent variables. Statistical software called SPSS used to analyze the data.Publication Open Access The Role of Micro Finance Institutions on the Development of Micro Enterprises (MEs) in Sri Lanka(South Asian Journal of Social Studies and Economics, 2021-01-13) Rajapakshe, WAim: The study investigates the impact of microfinance practices on the growth of microenterprises (MEs) concerning the Central Province, Sri Lanka. It has been discovered that the growth of microbusinesses is dependent on gender, age, education level and nature of the industry. Design/Methodology/Approach: Multinomial Logistic Regression models was applied in this study. Multinomial logistic regression is frequently used for the analysis of categorical response data with continuous or categorical explanatory variables. Parameter estimates are usually obtained through direct maximum likelihood estimation. Two models were used to test the hypothesis concerning the three practices, micro-credit, training and advisory services. Primary data were obtained from 200 registered microenterprises (ME) owners in the Central Province through convenience sampling methods. Data collection was conducted using a self-structured questionnaire. Results and Conclusion: According to the results, microfinance practices have a significant relationship with the development of MEs, while Microcredit and advisory services have a significant impact on the development of MEs. Training programmes have not significantly impacted on the development of MEs. The research concludes that microfinance as a whole educates and helps to develop micro financed micro-scale enterprise businesses and positively impact those families in the Central Province, Sri Lanka. Research limitations/implications: Data were limited to select only one province in Sri Lanka out of nine using a self-structured questionnaire. Also considering the response rate and sample size, there are limitations to generalize the findings. This research was restricted to three variables micro-credit; Training and Advisory services impact of other factors that can influence the growth of MEs did not fall under the scope of this study. Originality and Value: The impact of microfinance practices on MEs growth in Central Province in Sri Lanka is an under-researched area of study. The findings of this study can act as a guideline in the future for decision-makers to identify factors that influence more on MEs development.Publication Open Access Awareness Level of Workers to Labour Laws in Sri Lanka(2019-01-24) Rajapakshe, WThis study focuses on assessing the apparel sector employees’ level of awareness on labour laws who are working in the Free Trade Zones in Sri Lanka. The research was based on seven Labour Acts in Sri Lanka; Employees Provident Fund Act No.15 of 1958, Employees Trust Fund Act No.46 of 1980, Payment of Gratuity Act No. 12 of 1983, Industrial Dispute Act No.27 of 1966, Maternity Benefits Ordinance No.32 of 1939, Factories Ordinance No.45 of 1942, and Wages Board Ordinance No.27 of 1941. Data collection done through a worker questionnaire and out of 200 sample 158 were respondent. The garment factories were selected by the convenient sampling method and respondents were selected through simple random sampling method. Data analysis done through descriptive statistics and one way Analysis of Variance (ANOVA). The results show that gender and level of experience has not make a significance different among particular group of employees. However, education and age has a significant impact on the awareness of employees on labour laws. Moreover, the Factories Ordinance showed the rate of the most wakefulness while the Maternity Benefits Ordinance showed the least awareness.Publication Open Access Impact of Stressors on Academic Performance among Female Students’ in Saudi Arabia(DP Publications, 2017-04-04) Rajapakshe, WThis study examines the impact of stressors on academic performance among female students’ in Saudi Arabia. The problem was interpreted through the female students who are currently studying in a private colleges. The main objectives of this study were; to develop a causal model to identify the relationship between causes of stressors and its impact on academic performance among Saudi female students; to identify the type of stressors on undergraduate students’ academic performance and to test the develop model empirically to determine whether there is a relationship between stresses among undergraduate students with their academic performance. This study is a survey research, mainly relying on the collection and analysis of primary data through a questionnaire. Descriptive statistics especially mean and standard deviation used to identify level of the stressors and multiple regression model has used to analyze effects of stressors on academic performance. This study has fulfilled all these objectives as specified. The developed model has statistically tested and modified. Two hypotheses among three were accepted and third hypothesis was rejected. However, some variables have been eliminated from the models as a result of the lack of significance with the dependent variable, the students’ performance
