Research Publications

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This main community comprises five sub-communities, each representing the academic contribution made by SLIIT-affiliated personnel.

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Open Access
Bridging the chatbot connection: the role of AI-driven chatbot affordances in e-commerce purchase intentions
(Emerald Publishing, 2025-10-05) Yatawara, K.M.B; Sampath, T; Kalupahana, P.L; Rathnayake, S.O; Jayasuriya, N; Rathnayake, N
Purpose – This paper explores how AI-driven chatbots, using social support and affordance theories, influence consumer behavior and purchase intentions (PIs) in e-commerce, addressing challenges like limited understanding and security concerns. Design/methodology/approach – A quantitative study was conducted to collect data from 385 customers who had interacted with AI-driven chatbots on e-commerce platforms. Purposive sampling was employed to ensure the relevance of the respondents. Partial least squares-structural equation modeling (PLS-SEM) analysis was performed using SmartPLS 4 to test the hypothesized relationships and analyze the data. Findings – The results show a small direct effect of chatbot affordances on PI, with stronger indirect effects via customer satisfaction (CS) and trust. Notably, trust does not directly influence PI, suggesting a reliance on word-of-mouth. Customer engagement (CE) plays a minor mediating role, highlighting the importance of emotional and experiential factors. Originality/value – This pioneering study within the Sri Lankan context addresses the underexplored area of AI-driven chatbots and their influence on PI. Additionally, the study provides nuanced insights into the mediating mechanisms of CS, trust and engagement in the relationship between chatbot affordances and PI.
Open Access
“Rolance” A Web-Based Platform Connecting Local Printing Shops with Customers for Customized Print Solutions
(SLIIT City UNI, 2025-07-08) Kothalawala, K. D.D.D; Gallage, H
This paper introduces Rolance, a web-based marketplace platform that bridges the gap between local printing shops and customers, enabling personalized and costeffective print-on-demand services. Unlike global platforms that prioritize local printing shops to provide their services to mass customer base locally. Rolance integrates local businesses, reducing shipping costs and delivery times while supporting small-scale entrepreneurs. Another specialty is there are two options to customer as sell their own design publicly through is platform or use their designs to personal scenarios. So, there is an opportunity for customers to earn extra income by selling their designs online. If customers need to print their design for their personal purpose, users can directly connect with local printing shops and place order online. This system has three types of user roles those are admin, customer and shop owner. As an extra feature there is a design canvas that allows us to make designs though the platform while collaborating with others by giving permissions to join the designing process for selected users. Each role has a separate dashboard with role specific set of operations. System testing was done by using Google lighthouse, Semgrap, Trivy, user feedback and manually testing through test case report to ensure system met required performances, security strands and system functional requirements and objectives. The final deployed system successfully met all system objectives while ensuring system useability, scalability, maintainability and performance.
Embargo
A Fly in the Ointment; Undue Liability on E-commerce Platforms
(Faculty of Humanities and Sciences, SLIIT, 2022-09-15) Rajaguru, K
Trade is now largely internet-centric, meaning internet is the medium through which most commercial transactions take place in today’s (information) economy. E-commerce has not only provided a greater market, but it also has changed the way businesses operate. This is indeed a platform economy. E-commerce is considered one of the main drivers of recent economic and social developments globally. In Sri Lanka e-commerce is emerging and in its infancy. The industry is currently expected to be operating within the margin of the law and selfregulated. In the absence of a separate law for e-commerce, e-commerce platforms (ecommerce marketplaces) meaning digital storefronts that connect sellers and customers to transact online, are exposed to a higher risk of being unreasonably penalized by applying the existing laws without mitigation. On the other hand, the platform users are left in a desperate situation with no remedy for harm caused. This article explores the responses of advanced jurisdictions such as China, the EU and the USA which are giant e-commerce markets, regarding platform liability. This study concludes that facilitating a business-enabled environment with holistic and innovative strategies that are aligned with social and economic status of the country with a businessfriendly legal landscape that matches the reality of the industry is imperative.
Open Access
Critical factors influencing online consumer preference towards cash on delivery method in Sri Lanka
(UD Publication, 2021-02-04) Karunarathna, N
With the rapid technological advancements, E-commerce deliveries in Sri Lanka have been flourishing tremendously. However, payments have still been identified as one of the main obstacles to the developments of the E-commerce sector. The Cash on Delivery (COD) method has played a significant role in driving the growth of the E-commerce industry and accounts for more than 60% of all E-commerce transactions in Sri Lanka. Although COD is so important, many companies still waver with its processes as it has become a notoriously problematic area in terms of on-time and successful deliveries. Hence, the purpose of this study was to investigate the critical factors influencing online customers' preference of cash on the delivery method to provide insights into the management of E-commerce and logistics industries on the usage of appropriate payment methods for E-commerce transactions. This empirical study is based on the primary data obtained through a survey conducted among Sri Lankan online customers. The data were analyzed using the Partial Least Squares–Structural Equation Modelling technique. Consequently, 'Sri Lankan origin of the online seller,' 'Selling specialized products by the online seller,' 'Availability of wide choice of payment methods,' 'Offering a wide assortment of foreign products by the online seller,' 'Lack of trust on online payments' has been identified as the critical factors influencing Sri Lankan online customers' preference of cash on delivery method.
Embargo
E-commerce (WEB) Application security: Defense against Reconnaissance
(IEEE, 2016-12-08) Perera, A. C; Kesavan, K; Bannakkotuwa, S. V; Liyanapathirana, C; Rupasinghe, L
Intrusion Detection/prevention Systems and web application firewalls provide important layer(s) of security for web applications. Even though they are well configured and maintained continually with latest attack signatures and profiles, they often fail when it comes to reconnaissance because the requests of reconnaissance to the web server often take a form of legitimate requests and they are unpredictable. Addition of signatures of reconnaissance or learning legitimate request patterns used to identify reconnaissance are practically infeasible because of the time, resource and performance issues. On the other hand IDS, IPS and WAFs prioritize "attacks" over the "reconnaissance" - thus, it always tends to consider most of the reconnaissance as "events" not "incidents" which enables the adversaries to have a good understanding/profile of the web applications. The goal of this research is to analyze the reconnaissance patterns which can bypass security layers such as IDS/IPS or WAF and providing a solution which can handle the reconnaissance without hindering the performance of the application. The proposed solution is demonstrated as a plugin for a known PHP framework.
Open Access
An exploratory study of SME barriers for adoption of ICT and e-commerce in the Developing Countries -An empirical pilot study of Sri Lanka
(Proceedings of the International Conference on Information Management and Business, 2006) Kapurubandara, M
Embracing ICT and e-commerce for stability in international markets and competitive advantage are becoming imperative for Small and Medium Enterprises (SMEs,) to survive in a global economy. Yet, SMEs in developing countries, forming the backbone of the economy, are relatively slow in adopting ICT and ecommerce. Literature reveals many significant reasons contributing towards this reluctance.This paper looks into more in-depth information about the reasons why SMEs in Sri Lanka – a developing country in Asia, are reluctant to adopt ICT and e-commerce technologies. . The barriers were identified through a pilot studyof 17 SMEs carried out in Sri Lanka. It identifies the similarities and differences between the SMEs in developing countries and the developed. The author hopes to develop a methodology to effectively help e-transform SMEs in developing countries.
Embargo
SMEs in developing countries face challenges in adopting e-commerce technologies
(IEEE, 2007-02-21) Kapurubandara, M; Lawson, R
Although research indicates e-commerce offers viable and practical solutions for organizations to meet challenges of a predominantly changing environment, the few available studies related to SMEs in developing countries reveal a delay or failure of SMEs in adopting e-transformation technologies. The various factors identified as causes for the reticence can be broadly classified as Internal Barriers and External Barriers. This paper presents a model for barriers to adoption of ICT and e-commerce and the results of an exploratory pilot study and survey. This research also identifies support required by SMEs in a developing country, Sri Lanka.
Embargo
A model to eTransform SMEs in Developing Countries
(IEEE, 2008-12-12) Kapurubandara, M
Although research indicates e-commerce offers viable and practical solutions for organizations to meet challenges of a predominantly changing environment, the few available studies related to SMEs in developing countries reveal a delay or failure on the part of SMEs in adopting e-transformation technologies. The various factors identified as causes for the reticence can be broadly classified as Internal Barriers and External Barriers. The SMEs require support to overcome the barriers, some of which may be provided internally and some with the help of external interventions or both. With pilot exploratory interviews and a survey with SME organizations in Sri Lanka it was revealed that SMEs adopt the technologies in small but progressive steps. This created sub stages within the main stages of the roadmap. The sub stages were identified depending on the availability of technology infrastructure and applications, and also the extent of features adopted by SMEs. These findings led to the development of a model "the eSME roadmap" towards et transformation of SMEs in developing countries. This paper highlights efforts towards the eSME roadmap for SMEs in developing countries taking Sri Lanka as the test bed. In addition, barriers to adoption of ICT and e-commerce and the necessary support for SMEs in a developing country context were identified. A practical, yet an efficient framework to identify the SMEs level of ACT sophistication is proposed.

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